Job SummaryThe role of Experienced Manager - Enterprise Asset Management (EAM), is to manage client engagement teams, work with a wide variety of clients to deliver professional services, and manage business development activities on strategic and national priority accounts. Asset and Work Management transformation is enabled through a mix of services including strategy, operating models, business requirements, business/solution architecture, business case development, roadmaps and technology scoping and enablement. This work is meant to facilitate an organization through the strategic thinking and executive approvals for a technology enabled business transformation. Our advisory work allows organizations to improve asset effectiveness and field work efficiency through the use of innovative, digital solutions.
Key Responsibilities:- Build deeper, trusted relationships with client personnel at appropriate levels. Consistently deliver quality client services. Drive high-quality work products within expected timeframes and on budget
- Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes. Manage expectations of client service delivery.
- Stay abreast of current business and industry trends relevant to the client's business as well as asset management strategies and tactics applicable to the client's asset mix
- Effectively manage and motivate client engagement teams with diverse skills and backgrounds. Provide constructive on-the-job feedback/coaching to team members.
- Foster an innovative and inclusive team-oriented work environment. Play an active role in counselling and mentoring junior consultants within the organization
- Cultivate and manage business development opportunities. Understand EY and its service lines and actively assess/present ways to serve clients. Develop and maintain long- term client relationships and networks. Develop relationships with team members across all EY practices to serve client needs
- Develop and deploy client specific strategies, approaches and frameworks to organize their thinking and objectives for asset and work management, tying directly back to client perceived problems and value equation
- Articulate a clear value proposition for pursuing an asset and work management program
- Lead and support opportunity pursuits, practice development initiatives and client delivery:
- Deliver EAM projects successfully, across the spectrum of strategy through to execution
- Develop external eminence across the sub-capabilities in the EAM space
- Promote an effective forum for sharing EAM expertise
- Strengthen our collective EAM knowledge, helping resolve our clients' EAM challenges
- Facilitate client leadership teams to the approval of business/technology transformation programs
To qualify, candidates must have:- A bachelor's degree and a minimum 5-7 years of related work experience; degree emphasis in Engineering, Business, Computer Science, or IT preferred
- External client delivery and solution knowledge spanning asset management, operations and supply chain management, reporting/ analytics domains
- A minimum of 5 years experience in providing complex consultative services in an operations and/or management area with the following focus: reliability, strategy, operations excellence, planning & scheduling, mobile enablement, process optimization, procurement, materials management and master data management
- A minimum of 5 years experience delivering a technology enablement project with a tier one EAM platform (e.g., SAP, Oracle, Maximo, HxGN, IFS, etc.)
- Proven track record of understanding business challenges and translating them into value add solutions - strong analytical and problem- solving skills - actively participate in brainstorming, identifying core issues and effectively finding and using data to manage complex analysis
- Engagement leadership experience including: managing junior level consulting staff, providing regular status updates, monitoring project economics and hands-on technical expertise as well as managing client relationships
- Strong desire to understand and apply the intersection of business process, technology enablement and user experience in the context of work (field services) management
- Strong analytical and problem-solving skills as well as excellent oral and written communication skills
- A willingness to travel to meet client needs; travel is dependent on client location but is estimated between 30 - 80%. A valid driver's license in Canada and a valid passport required; willingness and ability to travel across Canad
