ABOUT THE ROLE

The Supply Chain & Aftermarket Manager owns the full seller-to-supplier relationship on RP Wholesale Network and serves as the primary owner of all aftermarket accounts. You will be the connective tissue between suppliers, sellers, internal operations, finance, product, and customer success - ensuring RPWN runs smoothly, suppliers perform to SLA, and the program continues to grow.

This is a high-visibility, cross-functional role that combines hands-on operational work with strategic account management. If you thrive on owning a program end-to-end, building process from scratch, and making complex supplier relationships run like clockwork, this role was built for you.

AI Fluency & Modern Tooling

At RevolutionParts, we expect team members to actively use modern tools - including AI-powered systems - to improve decision-making, productivity, and quality of work.

This includes:

• Using AI tools responsibly to accelerate research, analysis, documentation, and problem-solving
• Exercising strong judgment around data privacy, accuracy, and ethical use
• Continuously learning and adapting as AI capabilities evolve

Proven examples of using AI to improve outcomes in prior roles is expected.

CORE RESPONSIBILITIES

Operational Oversight & Pricing Integrity

• Own RPWN GMV targets for both OE and aftermarket segments

• Manage the RPWN performance dashboard and take swift action when suppliers fall out of SLA

• Own day-to-day supplier and seller operations across the network

• Resolve incoming payables and billables questions from suppliers and sellers

• Manage outbound communications to activate or deactivate RPWN suppliers

• Build and maintain an end-to-end program with clear guidelines on supplier performance and expectations

• Coordinate with Catalog Operations on ingestion and catalog issues affecting suppliers

• Enforce strict adherence to manufacturer brand guidelines and implement e-commerce best practices to ensure professional catalog presentation across all dealer sites

• Take full ownership of manufacturer pricing accuracy within the RPWN

• Regularly audit supplier performance against RPWN standards for shipping speed, communication transparency, and pricing accuracy

• Validate OEM restrictions and brand eligibility before releasing new aftermarket brands

• Identify bottlenecks in operational workflows and implement solutions to improve network efficiency

• Ensure all network activities align with broader company goals for customer success and operational excellence

Aftermarket Account Management & Relationship Growth

• Serve as primary point of contact for all aftermarket accounts - aftermarket WDs, manufacturer suppliers, and aftermarket seller accounts

• Maintain a regular meeting cadence with aftermarket accounts to drive adoption, retention, and GMV growth

• Work directly with Implementation post new-account onboarding to ensure successful ramp

• Identify and surface opportunities within aftermarket and OE supplier relationships to drive incremental GMV

• Negotiate better co-op rates with suppliers on the RP Wholesale Network

Supplier Health, Reporting & Analytics

• Track and report on supplier/seller health: onboarding status, co-op billing accuracy, fill rate, and escalation volume

• Monitor key performance indicators including order fulfillment rates, shipping lead times, and pricing compliance scores

• Provide regular reports to leadership on the health of the RP Network and recommend process improvements

• Work directly with suppliers and Finance to ensure supplier payouts are accurate and timely

• Enable ACH payouts in coordination with suppliers and Finance

• Ensure seller billables are accurate and generated on a regular cadence

Cross-Functional Leadership

• Serve as the primary RPWN and aftermarket subject matter expert for Customer Success - deliver training sessions and maintain internal/external documentation

• Partner closely with the RPWN Product Manager to identify product gaps and opportunities that drive adoption and GMV

• Collect structured feedback from clients and share product insights with the product team

• Work with Support on RPWN and aftermarket inquiries

• Collaborate effectively across departments to proactively drive new ideas, maintain alignment, and execute strategic initiatives

WHAT WE'RE LOOKING FOR

• 3-6 years of experience in supply chain, wholesale operations, account management, or a related field - ideally within automotive, e-commerce, or marketplace environments
• Bachelor's degree in a related field, or equivalent combination of education and professional experience
• Proven track record owning supplier or vendor relationships with measurable outcomes (fill rate, SLA compliance, GMV, or similar)
• Strong operational instincts - you spot process gaps, build structure, and follow through
• Comfortable working across departments: finance, product, CS, and operations
• Clear and confident communicator, written and verbal - you can de-escalate a tense supplier call and write a crisp executive summary
• Data-driven - able to use dashboards, reports, and performance data to prioritize work and make decisions
• Experience with billing, payables/receivables, or co-op accounting is a strong plus
• Leverage AI to accelerate workflow and outcome-based GMV growth

NICE TO HAVE

• Familiarity with automotive parts distribution, OEM dealer networks, or aftermarket wholesale channels

• Experience working in or alongside a marketplace or two-sided platform

• Background in Salesforce, Jira, or similar tools

• Previous experience delivering internal training or building onboarding programs

RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page.