Summary

The incumbent serves as the Division Director of Advanced Analytics and Data Products, reporting to the Deputy Director for CX Data, Analytics, and Technology Solutions (CX DATS). The incumbent is responsible for leading and shaping the full scope of VA's customer experience data management, analytics, and business intelligence capabilities, vision and strategy that inform and drive VA-wide and national decision-making.

Duties

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• Plans, directs, and oversees enterprise analytical and statistical studies to support organizational planning, policy development, and executive decision-making
• Develops and implements enterprise data analytics strategies, business intelligence capabilities, data governance, and customer data management methods to improve organizational performance
• Collaborates with senior VA leaders, partner organizations, and stakeholders to identify organizational needs, communicate analytical findings, and improve customer experience
• Develops and executes enterprise engagement strategies while representing the organization across VA, Federal agencies, and professional communities to advance organizational goals
• Directs complex analytics projects, products, and services, including the development and implementation of statistical methodologies
• Provides administrative and technical supervision by planning and assigning work, evaluating performance, developing employees, and ensuring organizational objectives are achieved

Work Schedule: Mon - Fri 8:00 am - 4:30 pm

Compressed/Flexible: Available with supervisory approval

Telework: Ad hoc telework (situational telework) available with supervisory approval

Virtual: This is not a virtual position.

Position Description Title/PD#: Supervisory Statistician/PD001960

Relocation/Recruitment Incentives: Not authorized

Financial Disclosure Report: Not required

Permanent Change of Station (PCS): Not authorized

Physical Requirements: Work is primarily sedentary, although some slight physical effort may be required. The work is conducted in an office setting, using standard information technology tools.

Requirements

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Conditions of employment

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Designated and/or random drug testing may be required
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

You may qualify based on your experience and education as described below:

Individual Occupational Requirements:

A. Degree: that included 15 semester hours in statistics (or in mathematics and statistics, provided at least 6 semester hours were in statistics), and 9 additional semester hours in one or more of the following: physical or biological sciences, medicine, education, or engineering; or in the social sciences including demography, history, economics, social welfare, geography, international relations, social or cultural anthropology, health sociology, political science, public administration, psychology, etc. Credit toward meeting statistical course requirements should be given for courses in which 50 percent of the course content appears to be statistical methods, e.g., courses that included studies in research methods in psychology or economics such as tests and measurements or business cycles, or courses in methods of processing mass statistical data such as tabulating methods or electronic data processing.

or

B. Combination of education and experience: courses as shown in A above, plus appropriate experience or additional education. The experience should have included a full range of professional statistical work such as (a) sampling, (b) collecting, computing, and analyzing statistical data, and (c) applying statistical techniques such as measurement of central tendency, dispersion, skewness, sampling error, simple and multiple correlation, analysis of variance, and tests of significance.

and

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

1. Leading analytical and statistical studies to support organizational planning, policy development, and decision-making;
2. Developing and implementing enterprise data analytics strategies, business intelligence capabilities, data governance, and customer data management methods; and
3. Leading or supervising staff by setting performance expectations, evaluating performance, and ensuring organizational objectives are achieved.

You will be rated on the following Competencies for this position:

• Analysis and Problem Solving
• Customer Service
• Leadership
• Project Management
• Strategic Thinking

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: Resume must include job title and employer name, number of hours worked per week, start and end dates (including month and year), list of duties and responsibilities for each position held. In addition, if the experience was a federal position, you must list series and grade for each position held. Failure to include this information may result in an ineligible rating. A full year of work is considered to be 40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified for this vacancy, you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and meet the well-qualified criteria below:

1. Experience independently leading enterprise-level customer experience (CX) analytics and statistical studies, sentiment/ text analytics, journey analytics, or satisfaction/loyalty modeling, that directly inform executive-level decision-making, including responsibility for methodology, analysis, findings, and presentation of insights to senior leadership.
2. Experience independently establishing and directing an organization's customer experience data analytics strategy, including building governance frameworks for CX data collection, integrating disparate customer data sources, and setting organizational direction for how customer insights are used to drive decision-making.
3. Experience providing executive leadership over multiple organizational functions supporting customer experience improvement initiatives, while managing competing organizational priorities and achieving strategic objectives tied to customer satisfaction, engagement, or service delivery outcomes.

Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Local Commuting Area: The local commuting area for this position is defined as a radius of 50 miles from Washington, DC. This includes all locations that fall within a 50 mile driving distance from 810 Vermont Avenue NW, Washington, DC 20420.

Education

There is no educational substitution for the GS-15 level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

As a condition of employment for accepting this position, you may be required to serve a one-year probationary period or two-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your one-year probationary period or two-year trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online and request information about the Alternate Application process, please contact the Agency Contact listed for this Job Opportunity Announcement (JOA).

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:https://appsupport.usastaffing.gov/hc/en-us/sections/[redacted]2-Reasonable-Accommodation-Information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.