Summary

This position will serve as a Branch Chief who oversees staff at multiple grade levels.

Duties

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• Serves as the Customer Advocacy Branch Chief in the Servicing and Asset Management Office. Provides active leadership in Equal Employment Opportunity program administration.
• Directly, and indirectly through Section Supervisors, supervises a staff of administrative and, in some cases, technical employees, responsible for providing
  assistance to SAMO customers.
• Defines objectives and general operating procedures; exercises related personnel management functions, which include the development and
  assignment of goals, objectives and policies for subordinate supervisors and organizations.
• Initiates and participates in special projects related to multiple RD programs. Researches issues, gathers and analyzes data, and provides reports as necessary.
• Reviews basic legislative requirements and provides comments to draft legislation. Identifies, reviews, and evaluates program inadequacies.
• Research escalated accounts originated from national, state, field offices, congressional offices, third parties, Office of General Counsel, U.S. Attorneys, Credit Reporting Authorities, borrowers, regional and state banks, housing agencies, etc.

Requirements

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Conditions of employment

• You must be a US Citizen or US National.
• Males born after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Successful completion of one-year probationary period, unless previously served. Refer to Next Steps section for more information.
• Subject to one-year supervisory/managerial probationary period unless prior service is creditable. New USDA supervisors must successfully complete all components of the required training program before the end of their probationary period.
• Direct Deposit: Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below.

Time in Grade: Current federal employees applying for a promotion opportunity must meet the time in grade (TIG) requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled.

GS-14: Applicants must possess one (1) year of specialized experience equivalent to at least the next lower grade level, or it's non-federal equivalent.

Specialized experience is defined as Performing the full range of supervisory functions and providing appropriate supervision to ensure staff has the skills, knowledge, tools, training, feedback, priorities, and automation support they need to accomplish their jobs; experience in managing strategic planning initiatives to help forecast goals, deliverables, and initiatives for the organization; experience utilizing a wide range of qualitative and/or quantitative methods for the assessment and improvement of organizational and mission effectiveness, or the improvement of complex management processes; experience planning, organizing, and directing team work; experience collaborating strategies effectively with management across organizational boundaries to develop and implement recommendations where the proposals involve substantial agency resources, or require extensive changes in established procedures.

There is no substitution of education for experience at the GS-14 level.

NOTE: To be considered for this position, you must meet all qualification and eligibility requirements for the 0343 series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement. A copy is available at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There are no educational requirements.

Additional information

• Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): Visit the OPM website for information on how to apply as a CTAP, RPL, or ICTAP eligible. To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method, CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100.
• If selected, you will be required to submit Form OGE-450 within 30 days of your initial appointment date, and annually thereafter. Selectee is subject to financial Disclosure Requirements in accordance with 5 CFR, Part 2635, Sub part E regarding business or personal transactions with applicants, borrowers, or business contacts who have or who are seeking business with this Agency. Selectee must be able to obtain and maintain a security clearance. If selected you will be subject to a National Agency Check and Inquiry (NACI) and a credit report.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.