Summary

The VA Northeast Ohio Healthcare System is recruiting for a Supervisory Management and Program Analyst. The incumbent provides administrative support and staff assistance to the Chief of Social Work Service.

Duties

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The incumbent will serve as a Supervisory Management and Program Analyst organizationally aligned to the Social Work Service (SWS) at the VISN 10 Cleveland VAMC (541) - a level 1a complexity VHA facility. In this capacity the incumbent provides administrative support and staff assistance to the Chief of Social Work Service. The incumbent will directly and indirectly oversee administrative functions within Social Work Service, which includes but is not limited to Homeless Programs Operations, Group Practice Management, overall SWS operations, onboarding of Social Work Health Profession Trainees (HPT), recruiting and onboarding of social workers, registered nurses, vocational rehabilitation counselors in areas such as credentialing, privileging, and education.

The duty of the position of Supervisory Management and Program Analyst includes but is not limited to the following:

• Oversight of onboarding and offboarding of new Social Work Service employees and HPTs, including obtaining appropriate VISTA/CPRS access, PIV/sponsoring process, VPN access and all YourIT needs.
• Acts as primary point of contact for service staff with other services at the facility, VISN, and VACO to support operations and all required needs.
• Grid creation and LEAF modifications for all SW w/grids, including PACT and maintains SW Grid Repository and Calculations/Mapping page to current state. Utilizes the Location Report to monitor for mirrored clinics and the Clinic Utilization report to audit and review grids for compliance with My Weekly Schedule or ISS.
• Completes required suspense's related to clinics, data, reporting and submission, including the MCA Data validation for Social Work Service which reflects and analyzes Workload, Financial accounts, Labor mapping and RVU's for Social Work Service.
• Responsible for HIMS follow up and education. Runs and disseminates EARR Open Encounters and Unsigned-Un-cosigned Reports. Assists staff with resolving HIMS encounter errors and completes the Quarterly Encounter Closeout for Social Work Service.
• Completes Workload Reports for Hiring Memos (vices) and assists supervisors in justification memos and functional statement/position description classifications. Develop and implementation of process for evaluating effectiveness of programs within Social Work Service to include all Homeless Programs.
• Develop reports, analyze data, summarize data, make recommendations for improvement, maintain/monitors data for accuracy, and integrate data with other Social Work systems.
• In the role of supervisor, the incumbent supervises a staff of employees that accomplish all administrative work within service. The supervisor provides general technical and administrative guidance.
• Serves as a Service technical expert regarding service specific operational and personnel administration issues. This includes responsibility for reviewing and updating position descriptions and performance standards. In addition, the incumbent directs such issues as leave administration, administrative/disciplinary actions, and incentive awards for administrative staff.
• Assists in the development, initiation, and implementation of administrative policies and procedures for the Social Work Service area of responsibility.

Work Schedule: Monday-Friday; 8:00am-4:30pm

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Management and Program Analyst/PD952880

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Authorized

Permanent Change of Station (PCS): Not Authorized

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

In order to qualify for this position, you must meet the following requirements within 30 calendar days of the closing date listed on the announcement:

• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
• Applicants must be eligible under the VA Interchange Agreement, having served continuously for at least one year in the other merit system under this interchange agreement. For more information regarding the VA Interchange Agreement please visit: https://www.opm.gov/policy-data-oversight/hiring-authorities/competitive-hiring/.
• All Title 38 Veterans Canteen Service (VCS) employees must have served in their Excepted Service position for at least 90 days in order to be eligible for a position within the Competitive Service.
• Applicants who were previously selected under a Competitive Delegating Examining Office (DEO) announcement must have served in their position for at least 90 days prior to being eligible for other positions within the Competitive Service.

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience in health care delivery systems operation, which includes the functions of various services of a hospital and how they interact, the administrative requirements of other services such as the fiscal, human resource, medical services, medical staff organization, and accepted standards of practice; experience working with people and able to handle patient's complaints to ensure a positive outcome; experience using medical terminology, state-of-the-art health care, and various medical services that can be acquired from outside sources; experience with providing administrative systems supporting in a medical environment to support Scheduling and Administrative staffing; experience with performance improvement concepts and experience with leading and/or facilitating teams; experience of governmental regulations, directives, and policies that govern enrollment, eligibility, customer service, administrative and clinical software management, scheduling and clinic cancellations, insurance scanning, electronic waiting list management, pre-registration, and other administrative programs pertaining to scheduling and administration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.