Summary

This position is located in the Government Accountability Office. As a Supervisory IT Specialist (Branch Manager), within the Information Systems and Technology Services (ISTS), Enterprise Infrastructure Division (EID); you will be responsible for effectively managing assigned resources (i.e. budget, people, contractors, space, equipment), and you will be the first level supervisor to a staff of professional/technical employees.

Duties

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As a Supervisory IT Specialist (Branch Manager), MS-2210-1, your typical work assignments may include the following:

• Establishes and improve processes and service level objectives and expectations that assure any issues are resolved and user concerns are addressed consistently with defined experience/service level expectations.
• Engages customers and users of IT services and products; ensures that services are performing and meet user expectations.
• Leads organizational responses to customer service needs for IT technologies and to
  optimize technologies to increase efficiency.
• Coordinates and maintains effective external communications with the customers, within ISTS and internal communications with the ISTS Directors and other GAO senior level managers.
• Serves as a Designated Performance Manager (DPM) responsible for supervising, evaluating and documenting work performance of assigned staff. Hears and resolves employee complaints, recommends disciplinary measures such as warnings and reprimands.
• Serves as a Contracting Officer's Representative (COR) for IT contracts and oversees CORs within the branch. This includes but is not limited to market research, acquisition strategy and planning, acquisition package development and submission, source selection, and contract management.
  Serves as an Agile lead overseeing the various phases of product or service development, delivery and maintenance within the organization following the Scaled Agile Framework (SAFe).
• Directing organizational efforts related to the division; works independently conducting the majority of daily operations, identifying and raising to management risks and/or highly technical issues that could have significant impact on agency IT resources and personnel.

Requirements

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Conditions of employment

You must meet all qualification requirements before the announcement closes.

1. You must be a U.S. citizen.

2. You may be required to submit a financial disclosure statement.

3. You must be suitable for federal employment.

4. Registered for Selective Service, if applicable. (www.sss.gov).

5. Completion of a probationary period may be required.

6. Supervisory Probationary Period may be required.

Qualifications

You may qualify at the BAND MS-1 level, if you fulfill the following qualification requirement:

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience:

In addition to the competencies above, applicants at the MS-I position must have one year (52 weeks) of specialized experience at the next lower band AC-IV; PT-II; CS-II; PE-II /GS-13 level (or equivalent) in the Federal Service, or equivalent. which has equipped the applicant with the skills and knowledge to successfully perform the duties of the position.

Specialized experience is defined as experience: planning, organizing, and overseeing the activities of the IT organization and reviewing procedures, mission objectives and organization design for the staff; serving as a Contracting Officer's Representative (COR) for IT contracts; overseeing the Lifecycle of the branch budget to include establishing a spending plan, formulating, tracking and managing the budget information and incorporating branch metrics into dashboards with regular and timely updates.

Education

There is no education requirement for this position.

Additional information

Update your resume so it meets new resume requirements.

Starting on September 27, 2025, federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying to a job.

What is required in the resume?

Resumes submitted for federal jobs are required to have:

• Contact Information-your name and the best way to contact you.
• Relevant work experience-Job experience should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how your previous work experience relates to and helps you meet the required qualifications in the GAO job announcement to which you are applying.
• Education, certifications or licensures-If the job announcement requires any education, certifications or licensures, make sure you include the required information on the resume.

For more information on the how to check the resume for the new 2-page requirement, please go to the Help Center or click the link : USAJOBS Help Center - Update your resume now so it meets new resume requirements

This is not a bargaining unit position.

OPTION FOR ADDITIONAL SELECTIONS: Based on the staffing needs, additional selections may be made through this vacancy announcement.

Travel and relocation expenses will not be paid for by the GAO.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.