Summary

This position is located at the William S. Middleton Memorial Veterans Hospital (Madison VA), a Level 1 b Complexity VHA Facility, reporting directly to the Chief of Staff. The primary purpose of this position is to provide executive-level leadership, technical and data program oversight, strategic partnership management, education and change management, and direct supervision of the Health Informatics Service.

Duties

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The Chief Health Informatics Officer (CHIO) executes leadership that is characterized by substantial and continuous responsibility and accountability for programs and initiatives that cross services and disciplines and influence the organizational healthcare mission. Health Informatics (HI) is a multidisciplinary and integrative field that focuses on health information management and information technology (IT) in support of health and health care. This position provides executive-level leadership, technical and data program oversight, strategic partnership management, education and change management, and direct supervision of the Health Informatics Service. The Supervisory Health System Specialist CHIO is recognized as the facility's foremost authority on health information technology, clinical informatics, and healthcare data strategy.

• Leads major clinical informatics initiatives, establishing architecture, data governance, and analytics strategies aligned with VISN and national VA priorities.
• Uses advanced analytics to turn enterprise data into actionable insights that guide executive decisions, resource allocation, and improvements in access, quality, and efficiency.
• Oversees development, implementation, and optimization of EHR-related informatics tools throughout modernization phases.
• Identifies end-user needs and budget requirements; manages market research, product evaluation, and implementation planning.
• Approves informatics solution design, prioritization, and implementation sequencing.
• Directs development of VHA business architecture, analyzing workflows to enhance access, virtual care, and operational efficiency.
• Advises senior leaders on business architecture decisions with long-term financial and programmatic impact.
• Ensures the EHR continuously improves patient care and safety through evaluation, testing, and refinement.
• Collects and analyzes clinical and operational requirements to improve the EHR and access-management tools.
• Develops program goals, policies, and procedures to ensure program success.
• Exercises delegated authority to approve, prioritize, and redirect informatics and access programs
• Oversees clinic profile functions and virtual care access, directing strategies to improve access and resource utilization.
• Coordinates with the Group Practice Manager, Business Office, and clinical leadership to align workflows, resolve access barriers and ensure staff accountability for corrective actions.
• Builds strong collaboration between OIT and Health Informatics, ensuring effective SME involvement in tool optimization.
• Represents the facility in VISN and national informatics workgroups and committees.
• Develops performance standards, evaluates staff, and addresses performance or conduct issues appropriately.
• Interviews candidates and recommends appointments, promotions, and awards.
• Communicates effectively with stakeholders at all levels to support technology adoption and change management.
• Provides informatics-related education and training tailored to provider, nursing, and administrative staff.
• Performs other duties as assigned

Work Schedule: Monday-Friday, 7:30a to 4:00p

Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Health Systems Specialist/PD253500

Relocation/Recruitment Incentives: Not authorized

Critical Skills Incentive (CSI): Not approved

Permanent Change of Station (PCS): Not authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/01/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

BASIC REQUIREMENTS: You must have one of the following:

EDUCATION: Undergraduate or Graduate Education with a major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration.

OR,

EXPERIENCE: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:

• Missions, organizations, programs, and requirements of health care delivery systems;
• Regulations and standards of various regulatory and credentialing groups; and
• Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.

GS-14 GRADE REQUIREMENTS:

You must have one full year of specialized experience equivalent to at least the next lower grade (GS-13) that equipped you with the knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the duties of this position. Examples of Specialized experience are: Knowledge related to Quality Management, Performance Improvement/System Redesign, Patient Safety, Patient Satisfaction, and Risk Management. Knowledge of management analysis, resource management, human resources management, and program analysis methods. Provide supervision of managing a workforce of subordinates to accomplish the work required to operate multiple significant programs and organizational functions. Possess a thorough understanding of both clinical and administrative programs on a hospital-wide basis. Knowledge to gather information, identify and analyze issues and develop recommendations to resolve problems and implement improvements to hospital and VISN operations. Ability to demonstrate an appropriate combination of judgment, patience, persistence and highly developed communication and customer service skills. Provide supervision and oversight requiring exceptional coordination and integration of a number of programs of professional, scientific, technical, managerial and administrative work. Comprehensive knowledge of the VHA healthcare management system and the ability to proactively implement systems that are in concert with the vision and strategic plan of the hospital and VISN.

You will be rated on the following Competencies for this position:

• Conflict Management
• Influencing/Negotiating
• Manages Resources
• Partnering
• Planning and Evaluating
• Data Management
• Strategic Thinking
• Oral Communications
• Administrative and Management
• Education and Training
• Analytical Thinking
• Human Factors
• Health Informatics
• Technology Management

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is 35-40 hours of work per week. Part-time experience will be credited based on time spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is mostly administrative in nature and to a large degree is accomplished within an office setting, at a desk or computer terminal. Work duties also entail a significant degree of mobility to patient wards, clinics and outlying buildings for patient care studies and participation in meetings. The work also involves occasional travel.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.