Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Operations Support, Immediate Office of the Executive Assistant Commissioner, located in Washington, DC.

Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Duties

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This position serves as the lead supervisor and strategic advisor for Operations Support correspondence and taskings, overseeing high-visibility incoming and outgoing communications, executive-level deliverables, workflow management, quality control, and correspondence procedures. The incumbent supervises a team of Correspondence Analysts and support staff while providing strategic guidance, analytical review, and executive communication support to senior leadership. This work supports CBP and DHS mission objectives by ensuring timely, accurate, and strategically aligned communications for Operations Support.

This position starts at a salary of $143,913.00 (GS-14, Step 1) to $187,093.00 (GS-14, Step 10).

• Providing high-level administrative and strategic support, including preparing the EAC for critical meetings with CBP and DHS leadership, drafting executive-level communications pertaining to OS initiatives, and managing special projects on behalf of the EAC that directly impact OS operations and strategic goals.
• Reviewing, analyzing, and prioritizing all incoming tasking deliverables and correspondence for offices within OS, ensuring alignment with the strategic objectives and executive priorities.
• Identifying trends in OS correspondence and provides strategic suggestions to improve work processes and ensure the agency's timely and accurate response to all correspondence received.
• Establishing and enforcing rigorous quality control standards for all outgoing responses originating from OS, ensuring proper format, accuracy, completeness, and adherence to executive communication protocols.
• Supervising a team of Correspondence Analysts and support staff responsible for managing the flow of all incoming and outgoing taskings, deliverables, and correspondence.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.

Requirements

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Qualifications

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Providing strategic advisory support to senior leadership by drafting executive-level correspondence, preparing briefing materials, synthesizing complex information, and developing recommendations to support leadership decision-making.
• Supervising or leading a team responsible for managing high-visibility correspondence, taskings, deliverables, or executive communications by assigning work, setting priorities, monitoring workflow, and providing technical guidance.
• Developing and implementing correspondence policies, procedures, quality control standards, or communication protocols to ensure outgoing products are accurate, complete, timely, and aligned with organizational priorities.
• Coordinating with senior officials, program offices, internal components, or external stakeholders to resolve complex communication issues, clarify requirements, manage sensitive inquiries, and ensure timely responses to mission-critical matters.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 08/28/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional information

Supervisory Probationary Period: You may be required to serve an 18 month probationary period upon appointment.

Leadership Training: All newly appointed first-time CBP Supervisors are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include 3 weeks of in residence training in Harpers Ferry, WV. Note: This training may be waived if previously completed.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.