Supervisor

WorkInProgress

$75K — $115K *
Media
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in account management and strategy.
  • Experience in video production and managing all stages from bid to shipping.
  • Proven track record in interactive projects, especially with websites and large-scale eCommerce solutions.
  • Excellent relationship management skills with clients and team members.
  • Strong understanding of client businesses and their strategic goals.

Responsibilities

  • Cultivate and enhance the agency's culture while holding teams accountable.
  • Innovate the role of account management through collaboration and cross-departmental value addition.
  • Manage and foster client relationships, ensuring satisfaction and leadership by example.
  • Develop a deep understanding of client goals and market categories to drive initiatives.
  • Bring strategic insights to elevate brand performance and client objectives.
  • Ensure the profitability of managed accounts with a stewardship mindset.
  • Build trusting relationships at all organizational levels, from junior staff to executives.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • 401k plan with a 3% contribution.
  • Unlimited paid time off along with 27 total paid days off for holidays and agency closures.
  • 2 weeks of remote work per year.
  • $1,500 annual personal training and development credit.
Full Job Description
Supervisor_Account + Strategy

As a Supervisor you are at the center of everything that is happening on your account. You manage all types of projects from start to finish. You're part of the brief creation process, the creative development process, and the "I have to be creative to get this project to market" process. You're meticulous in your attention to detail. You are a team player and understand the role each person plays and how to partner with them to keep projects moving forward. You are a good listener and are comfortable asking questions when you don't understand what is being asked of you. You have video production experience managing all aspects from bid to ship. You have interactive experience building Websites and working on large scale eCommerce platforms. Most of all, you're highly-collaborative, you have no ego, and you want to make the best work of your career. If we're describing you and the kind of place you desire, seems like we'd both be happiest if we chatted some more.

The following are the duties customary of a Supervisor_Account + Strategy

  • Contribute to building and shaping the culture of the agency, holding agency leadership teams accountable for taking action to prove we are a work in progress
  • Break the definition of what it is to be an "account person" by bringing value, thinking, and partnership to every department across the agency
  • Manage client relationships and satisfaction, being a positive and proactive force on the team, and leading with accountability and honesty at all times
  • Seek to intimately understand every aspect of your clients' businesses and categories, including their individual goals and initiatives, and helping shape short-term and long-term priorities
  • Proactively bring strategic thinking to the table, including initiatives that continually pay-off a brand's Why through action, defining key brand goals and objectives, and seeking to enhance every aspect of their business as if it were your own
  • Be accountable for the profitability of the accounts you lead, treating every dollar, whether client or agency, as if it was your own
  • Build strong, trusting relationships that are both professional and personal, including all your clients and team members from junior to C-level
  • Hold the core principles and aspects of the agency, brands, and projects you lead dear, pushing strategically and boldly to ensure they remain intact, while making key pivots that advance each initiative to the finish line
  • Work directly with account leadership to ensure they're up-to-speed on all account initiatives/health/status/issues, and that workflow is optimized across all projects
  • Manage internal resources across all departments to ensure efficiency and to maintain momentum, and developing new processes to make things more efficient
  • Help with agency initiatives and new business activities


$75,000 - $115,000 a year

WIP Perks and Benefits
• Comprehensive medical, dental, vision, short-term disability (STD), voluntary long-term disability (LTD), and voluntary life/AD&D.
• 3% 401k contribution.
• "Unlimited" paid time off (PTO) for vacation days.
• 27 paid days off, which includes 16 holidays, a 1-week agency closure in July, and a 2-week agency closure in December.
• 2 weeks fully remote per year.
• Discretionary annual bonus.
• Each employee receives a $1,500 personal training credit annually, known as the WIP Fund, to allow for personal or professional growth in specific interest or passion areas.

Our office is located in Boulder, CO, and we require employees to work from the office Tuesdays and Thursdays.

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