Supervisor Volunteer Services

Health Services – Health Strategy, Planning and Partnerships

Status: 1 Regular Full Time

Hiring Range: $94,455.00 - $106,262.00 per annum (plus comprehensive benefits, where applicable)

Work Mode: Hybrid *see below for more details about this work mode

Location: 7120 Hurontario St., Mississauga

Hours of Work: 35 hours per week

What You'll Do:

As the Supervisor Volunteer Services, you will lead the day-to-day operations of the Volunteer Services Program, ensuring the effective recruitment, engagement, development, and recognition of volunteers across Health Services and community partnerships. You will provide leadership to staff, oversee program planning and budget management, drive continuous improvement initiatives, ensure legislative compliance, and optimize service delivery to support organizational goals and community impact.

In this role, you will lead and supervise a team of 4 direct reports. Additional responsibilities include:

• Provide leadership and day-to-day operational oversight of the Volunteer Services Program across Health Services.
• Build and sustain an engaged workforce, including performance management, coaching, training, workforce planning, and professional development.
• Develop and implement volunteer recruitment, engagement, retention, recognition, and succession strategies to meet organizational and community needs.
• Lead the volunteer management lifecycle including recruitment, onboarding, screening, placement, scheduling, training, evaluation, and recognition.
• Oversee the Volunteer Resource Information System, including data integrity, reporting, troubleshooting, user testing, and vendor coordination.
• Evaluate program effectiveness and support team in continuous quality improvement.
• Develop and manage the annual operating budget and ensure expenditures are aligned with approved financial plans.
• Proactively work with data and information to understand trends in volunteer resource utilization that require management attention or action.
• Ensure compliance with applicable legislation, standards, organizational policies, and best practices, including AODA, Human Rights legislation, and workplace safety requirements.
• Work collaboratively with internal clients, to lead and execute a volunteer strategy for the Health Services department.
• Develop and maintain positive partnerships with internal/external clients and interest holders.
• Lead and support volunteer recognition programs and events that celebrate volunteer contributions across Health Services.
• Prepare reports, briefing materials, business updates, and presentations for leadership and stakeholders.
• Champion volunteerism by promoting and advocating for volunteers and the value of volunteerism.

What You'll Need:

• Relevant university degree, combined with 5 years experience in volunteer resources management.
• Demonstrated understanding of the Canadian Code of Volunteer Involvement and Knowledge of the Volunteer Management Cycle (recruitment, screening, selection, evaluation, retention, recognition: trends in volunteer management; and accreditation standards
• Experience managing volunteer databases or volunteer resource information systems.
• Experience with budget management, program evaluation, quality improvement, and performance reporting.
• Strong understanding of legislative and regulatory requirements impacting volunteer programs.
• Advanced proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Visio.

Skills/Abilities:

• Exceptional leadership, coaching, and team development skills.
• Excellent relationship-building and stakeholder engagement abilities.
• Strong analytical, critical thinking, and problem-solving skills.
• Exceptional written and verbal communication skills, including report writing and presentation development.
• Ability to negotiate, facilitate discussions, and resolve conflict effectively.
• Demonstrated ability to manage multiple priorities and meet deadlines in a dynamic environment.
• Customer-centered philosophy and approach, with commitment to continuous improvement.
• Ability to work independently and collaboratively across diverse teams and partners.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Nice to Have:

• Certificate in Volunteer Resource Management.
• Membership or involvement with professional associations such as Volunteer Canada or PAVR-O.
• Experience working within healthcare, community services, municipal government, or a large public sector organization.

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date.
• Automatic enrolment into OMERS pension plan (where applicable).
• Accrue Vacation on a monthly basis (where applicable) starting at 3 weeks per annum.
• 3 Paid personal days and floating holidays.
• Flexible hours supporting your wellness and wellbeing.
• Annual performance review and merit increases based on performance (where applicable).
• Supportive leadership and a culture of respect and inclusion.
• Access to tuition reimbursement (where applicable) and learning and development resources.

Be bold. Think big. Join us.

Work Mode & Job Location:

In this role, you99ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview: Ourrecruitmentprocesswill include in-person interviews.

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Ifthis opportunity matches your qualifications and experience, please apply on-line.