Organization:

SHSO-Sutter Health System Office-Valley

Position Overview:

Supervises and oversees day-to-day activities including implementing protocols and policies and procedures. Manages escalations of complex referrals and internal and external relationship management with high value referring clinicians and unique referring organizations. Establishes work priorities and manages team workload and resources to meet operational goals.

Job Description:

🚀 Ready to Take the Next Step in Your Leadership Career?

We're looking for a Supervisor, Transfer & Referral Services to join one of the nation's largest ambulatory specialty referral teams!

If you're energized by solving complex challenges, leading high-performing teams, and collaborating with partners across the organization, this could be the opportunity you've been waiting for.

✨ Why join us?

• Lead and grow alongside a high-performing, collaborative team.
• Build new leadership and operational skills in a rapidly expanding department.
• Partner with internal and external stakeholders to improve the patient experience.
• Make a meaningful impact by helping support the coordination of more than 170,000 ambulatory specialty referrals each month.
• Be part of a department with exciting growth and career development opportunities.

!

Come help shape the future of Transfer & Referral Services at Sutter Health

EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.

Bachelor's: Nursing, Healthcare Administration or related field

TYPICAL EXPERIENCE:

5 years of recent relevant experience.

SKILLS AND KNOWLEDGE:

Knowledge of principles and practices of patient care, and an understanding of medical diagnoses including medical terminology for all specialties.

Deep understanding of the Epic electronic health record, Microsoft office products and analytical tools.

Knowledge of applicable legislative and regulatory guidelines (e.g., Health Insurance Portability and Accountability Act (HIPPA), The Joint Commission (TJC), and Emergency Medical Treatment and Active Labor Act (EMTALA)) pertaining to healthcare practices.

Knowledge of labor act (EMTALA)) pertaining to healthcare practices.

Knowledge of Stark laws, referral renumeration, safe harbor language and referral legal nuance.

Familiarity and understanding of managed care terminologies.

Demonstrated leadership skills with the ability to mentor, motivate and engage team.

Ability to interpret and apply regulations, policies, procedures, practices, and record keeping requirements.

Ability to identify and analyze trends, determine solutions and resolve operational issues as guided by policies, procedures or practices.

Ability to establish trust and credibility, and to interact and maintain effective working relationships with those contacted in the performance of role’s duties while respecting cultural and linguistic differences and fostering an inclusive work environment

Ability to communicate through verbal and written means, and to present information to a variety of audiences.

Ability to work effectively in a dynamic and fast-paced environment with changing business priorities

Organization and planning skills to effectively delegate, manage and/or re-prioritize activities and projects to meet deadlines while delivering quality service and maintaining a high degree of responsiveness.

Displays a customer service focus in all decisions and actions.

Displays integrity and ethics in handling confidential information.

Ability to use essential applications and/or databases associated with the role’s duties and responsibilities.

Job Shift:

Days

Schedule:

Full Time

Days of the Week:

Monday - Friday

Weekend Requirements:

Occasionally

Benefits:

Yes

Unions:

No

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Pay Range is $94,848.00 to $142,272.00 / annual salary

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.