ICU Medical Inc.

Supervisor, Technical Services

ICU Medical Inc. • $75K — $95K *
Salt Lake City, UT 84118In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in a technical or supervisory role, particularly in service or manufacturing operations
  • Associate degree or two-year vocational diploma in Electronics or related field preferred
  • Strong knowledge of electromechanical products and medical device principles
  • Proven experience in training and providing technical guidance to team members
  • Familiarity with regulatory compliance and quality management systems
  • Ability to analyze service data and translate findings into operational improvements
  • Experience with Oracle software, particularly the Installed Base and Service Workbench modules

Responsibilities

  • Lead and direct service technicians to achieve business goals
  • Monitor compliance with global regulations and quality management standards
  • Coach employees and manage performance evaluations
  • Support audits ensuring conformance to quality standards
  • Analyze repair operations data and recommend improvements
  • Assure operations comply with all laws and regulations
  • Engage in continuous improvement and safety initiatives

Benefits

  • 100% onsite work at Salt Lake City location
  • Engagement in continuous improvement initiatives using Lean 6S methodology
  • Opportunities for professional development and training
  • Work within a proactive safety and quality-focused environment
  • Part of a team that plays a critical role in delivering quality medical devices
Full Job Description
Job Description

Position Summary

The Technical Team Supervisor is responsible for the safety, quality, training and output of their teams by planning, leading, organizing and coordinating the activities of ICU Medical Service Operations to ensure the timely delivery of quality products to various internal and external customer. Directly supports management through leadership of their teams.

This position is 100% onsite at our Salt Lake City manufacturing facility.

Essential Duties & Responsibilities
  • Leads and directs service technicians in setting direction and goals aligned to achieve business objectives in accordance with policy and procedures.
  • Manage and monitor compliance for the service cells / lines ensuring regulatory compliance with global regulations based on Quality System Requirements and ICU's Quality Management System (QMS).
  • Coach employees on performance issues. Prepare and deliver performance reviews for team members. Select, train, coordinate and direct staff for optimum operation of the technical service area as required.
  • Support internal and external audits to ensure that there are no non-conformances to the quality standards.
  • May oversee and participate in the preparation of records and data associated with the investigation and repair of field return devices. Records, evaluates and analyzes data and report findings related to repair operations and Service Metrics. Makes recommendations regarding results of analysis. May recommend new approaches to field return investigations and repair.
  • This position is required to assure compliance of Company operations to all applicable laws, regulations and standards, good business practices and company documented procedures (including knowledge of all standards, government occupational health and environmental regulations and statutes related to the site).
  • Engage others, promote, and participate in Environmental, Health, and Safety initiatives, focusing on continuous improvement.
  • Engage in operational effectiveness projects using Lean 6S methodology and tools.
  • Other duties as assigned by leadership.

Knowledge, Skills & Qualifications
  • As a people manager, this role may typically be required to perform the following tasks: administrative duties, organizing employee schedules, monitoring and evaluating employee performance and leading team members.
  • Comprehensive electromechanical product knowledge.
  • Able to perform highly technical, complex tasks.
  • Demonstrated ability to provide training and technical guidance to technicians.
  • Demonstrated ability to act as a liaison between the business unit and research and design and manufacturing engineering.
  • Ability to identify impact of Change Orders (COs) changes on the business unit.
  • Demonstrated ability to develop new approaches and techniques for troubleshooting and repairing field return devices and communicate those approaches with peers and other global Service Centers (Best Practice Sharing)
  • Ability to enter and retrieve service history from the service database, run reports and analyze as needed to provide feedback to R&D Engineering and/or Sales and Service management as requested.
  • Working knowledge of the Installed Base (IB) module within Oracle as well as the Service Workbench module.

Education and Experience
  • Associate degree preferred
  • Preferred two-year vocational/technical diploma or equivalent Military training in Electronics or other technical disciplines.
  • Minimum 2 years of relevant service or manufacturing operations experience, including 1+ years in a supervisory or leadership role.
  • Past leadership or supervisory experience required
  • Knowledge of ICU Medical devices and electronics principles preferred

Minimum Qualifications
  • Must be at least 18 years of age.
  • Above average experience using Microsoft Office programs such as Word, Excel, PowerPoint, Outlook and others.
  • Preferred supervisory experience in a Repair Center environment for electro-mechanical devices.
  • Preferred prior experience in a Medical Device Manufacturing or Servicing business.

Physical Requirements and Work Environment
  • Job duties are office based in a service repair hub environment.
  • Must be able to lift 25lbs.
  • Typically requires travel less than 25% of the time


About ICU Medical Inc.

ICU Medical, Inc. is a global medical device company that develops, manufactures, and sells innovative medical products used in vascular therapy, oncology, and critical care applications. The company's products are designed to improve patient outcomes by helping prevent bloodstream infections and protecting healthcare workers and patients from exposure to infectious diseases or hazardous drugs. ICU Medical's product portfolio includes needlefree connectors, closed system transfer devices, and other medical devices and accessories. The company has operations in North America, Europe, and Asia and employs over 5,100 people worldwide.
Learn more about ICU Medical Inc.
Size
8,500 employees
Market Cap
$3.7 billion
Industry
Healthcare
Net Income
$86.8 million
Founded
1984
5 Year Trend
+28.3%
Revenue
$1.2 billion
NASDAQ
ICUI
* Ladders Estimates

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