Eversource

Supervisor, System Operations, Level 1

Eversource$115K — $128K *
Energy & Utilities
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Associate’s degree in Electrical Engineering Technology or two years of formal military/technical training, preferred.
  • Five years of dispatching experience in distribution or generation operations.
  • Knowledge of NERC, NPCC, ISO-NE operating procedures, and reliability standards.
  • Ability to communicate with various levels within control centers and utility companies.
  • Familiarity with SCADA systems and emergency procedures.

Responsibilities

  • Plan and coordinate safe operations of electrical generation and distribution facilities.
  • Monitor real-time system status through SCADA and initiate necessary changes.
  • Perform security analysis and develop contingency plans for system reliability.
  • Manage outage requests and coordinate authorized personnel for switching operations.
  • Isolate faulty equipment and manage restoration of services to customers.
  • Maintain system voltage profiles as per prescribed schedules.
  • Disseminate operational data to ISO-NE and other participants effectively.

Benefits

  • Eligibility for a competitive total rewards program.
  • Potential for performance-based incentives.
  • Opportunity for emergency response roles when needed.
Full Job Description

Eversource will not offer immigration-related sponsorship for this position.  Applicants who require immigration sponsorship—either now or in the future—should not apply.  This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Role and Scope of Position:
Plans, schedules, and coordinates activities associated with the safe, reliable and economic minute-to-minute operation of the generation, transmission and distribution facilities under the operating jurisdiction of the ESCC dispatch center. Coordinates equipment outage scheduling and the implementation of Emergency procedures with ISO-NE, Local Control Center (LCC) Participants, and adjacent Local Control Centers (LCCs). Continuously monitors real time status of the generation, transmission and distribution system and implements changes to the status of the system via the Supervisory Control and Data Acquisition system (SCADA) under normal and abnormal system conditions. Utilizes computer programs which simulate system conditions to determine generation, transmission and distribution system reliability. In the absence of a higher level of supervision, will provide supervision during assigned shifts.

Essential Functions: 

  • Plans, prepares, approves and issues orders for switching, grounding and tagging requirements for generation, transmission and distribution facilities under the ESCC jurisdiction in accordance with approved switching and tagging instructions and Participants’ safety rules.
  • Performs computer on-line and off-line security analysis studies to evaluate the status of the generation, transmission and distribution system.  Develops plans to cope with possible or projected contingency conditions on the generation, transmission and distribution system.
  • Assists the System Operations Coordinator with the reception and processing of outage requests, including making the arrangements for authorized switching personnel.
  • Determines the locations of faulted equipment, sectionalizes via SCADA control, faulted transmission and distribution system segments in order to restore customer loads.  Isolate defective equipment to facilitate repairs and directs the restoration of impacted generation, transmission and distribution facilities.
  • Maintains system voltage profiles in accordance with prescribed voltage schedules by utilizing generator reactive resources, as well as reactors, load tap changing transformers, substation capacitors and pole top capacitors on the transmission, sub-transmission, and distribution system.
  • Initiates emergency procedures as requested by ISO-NE or as required by Local Control Center procedures, including the shedding of load.  Reports such actions to the appropriate authorities located at the Local Control Center member companies.
  • Analyzes and reports to the appropriate department, malfunctions or problems associated with equipment under the ESCC dispatching jurisdiction including telecommunications, protective relaying, ESCC computers, and EMS/SCADA system.
  • Disseminates to ISO-NE and neighboring companies’ data and pertinent information as required by contractual obligations, and procedures covering the operation of the generating, transmission, and distribution facilities.
  • Safe and secure operation of transmission, distribution and generation facilities under ESCC jurisdiction.
  • Safety of personnel and equipment through strict enforcement and application of protective switching and tagging procedures and rules.
  • Complete and accurate collection of pertinent operating data and information.
  • Compliance with FERC, NERC, NPCC, ISO-NE, Local Control Center, and state regulatory requirements.
  • Responsible for complying with NERC reliability standards.
  • Overall shift responsibilities for proper and consistent application of all established operating procedures, guides, and instructions

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skills:

  • Knowledge of generating unit loading, performance capabilities and their operating characteristics.
  • Knowledge of generation, transmission and distribution system operating characteristics.
  • Knowledge of applicable NERC Reliability Standards, NPCC Criteria, Procedures and Guidelines, and ISO-NE Operating Procedures, and Master/Local Control Center Procedures.
  • Knowledge of functions of the various components that make up the generation, transmission and distribution system.
  • Knowledge of functions and operating characteristics of the various types of protective relay schemes and special protection systems associated with generation, transmission and distribution facilities such as power lines, station busses, transformers and   generators.
  • Knowledge of off-line and on-line load flow programs, and ability to perform and analyze load flows, and contingency studies.
  • Thorough knowledge of ESCC switching and tagging policies as outlined in the appropriate directives.
  • Ability to communicate and work effectively with personnel at various levels within the Master/Local Control Center, NEPOOL Participant companies, Local Control Center Participants and non-utility generators.

Education:                              

  • An Associate’s degree in Electrical Engineering Technology or two years of formal military/technical training beyond high school or the equivalent is required.  An Associate’s degree or formal military/technical training is preferred.                                           

Experience:

  • Five years of related dispatching experience, including work in distribution dispatching, generation station operations, electrical maintenance, power system protection and control, or equivalent electric operations experience is required. 

Licenses & Certifications:

  • The ability to obtain the North American Electric Reliability Council (NERC)       certification within the first year.
  • Must pass all required pre-employment tests.

Working Conditions:

  • Must be available to work emergency storm assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.

#elecajd

#LI-ES3

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

$115,730.00-$128,590.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

About Eversource

Eversource transmits and delivers electricity and natural gas for more than 3.6 million electric and natural gas customers. Before its rebranding, the company operated six main subsidiaries: Connecticut Light and Power (CL&P), Public Service Company of New Hampshire (PSNH), Western Massachusetts Electric Company (WMECO), Yankee Gas Services Company (Yankee Gas), NSTAR Electric, and NSTAR Gas. NSTAR itself was the product of corporate mergers and included the former Boston Edison Company, Cambridge Electric Light Company, Commonwealth Electric Company, Commonwealth Gas, and Cambridge Gas Company. All now currently operate under the Eversource name. Eversource remains Connecticut's largest electric utility, serving more than 1.2 million residential, municipal, commercial and industrial customers in approximately 149 cities and towns. It also serves approximately 229,000 natural gas customers in 73 cities and towns. Eversource is also New Hampshire's largest electric utility, serving more than 500,000 homes and businesses in 211 cities and towns throughout the state. Eversource Energy is a publicly-traded, Fortune 500 energy company headquartered in Hartford, Connecticut, and Boston, Massachusetts, with several regulated subsidiaries offering retail electricity, natural gas service, and water service to approximately 4 million[6] customers in Connecticut, Massachusetts, and New Hampshire.

Eversource Careers

Joining Eversource means becoming part of a dedicated team committed to safety, reliability, and innovation in energy. As a leading energy provider in the Northeast, Eversource offers unparalleled job opportunities, fostering a culture of leadership and growth in the industry.

Work You’ll Do

At Eversource, every position contributes to the company's mission of delivering reliable energy and superior customer service. Our team enjoys a dynamic work environment where professional growth and development are encouraged. With a variety of career paths available, Eversource is a place where your ambition drives your career forward, and where leadership and diversity training ensure you reach your potential.

Innovate and Lead

Eversource is at the forefront of the energy sector’s transformation, integrating innovative technologies and sustainable practices that benefit not only our customers but also our communities. By joining our team, you will collaborate with skilled professionals dedicated to pioneering solutions for a sustainable future.

Career Development

Eversource is committed to the professional development of its employees. Whether through leadership programs, skills training, or networking opportunities, we provide the tools needed for career advancement and personal growth. Our robust internship programs offer a gateway to full-time employment, giving hands-on experience and exposure to real-world challenges.

Be Part of Our Team

Our team at Eversource is driven by a shared commitment to excellence and teamwork. We value diversity and strive to create an inclusive environment where all team members can thrive. The benefits at Eversource go beyond the standard employment package; they empower our employees’ well-being and long-term financial security.

Explore Job Opportunities

Whether you’re starting your career or looking to make a significant impact in the energy sector, Eversource has a position for you. From engineering to customer service, our job opportunities span a wide range of skills and expertise. Ready to start your journey with us? Explore open positions, prepare your resume, and apply through our hiring portal.

Stay Connected

Stay informed about new openings and company news by joining our career network. Tailor your job alerts to match your career preferences and get insider tips that can help you during the interview process. At Eversource, your next big opportunity is just around the corner.

Join Eversource Today

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Learn more about Eversource
Size
9,227 employees
Market Cap
$29.2 billion
Industry
Net Income
$1.2 billion
Founded
1927
5 Year Trend
+5.4%
Revenue
$8.9 billion
NASDAQ

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