The role of the QC supervisor (Raw materials), is the daily management of the various activities of planning, analysis and release of samples of raw materials and packaging materials in the laboratory. He ensures the revision of the analytical files, the release of the files for which he is responsible, the resolution and the approval of the investigations as well as the assistance to the members of his team in the execution of their tasks. He is also the delegated individual of the authority of the Senior Manager, Laboratory Services for documents approval of the Laboratory Services Department. **Main tasks** - **Management of the Laboratory Activities** • Manages the priorities and the distribution of workloads of his team according to needs and deadlines. Provides planning and organization of technicians work, management of absences and overtime. • Coordinates change requests related to the quality control laboratory and tracks corrective actions related to change requests in their area • Ensures the respect and application of GMP, GLP and HSE standards within the laboratory. • Make sure you know about changes in legislation, government or company standards on PM and MC management (receiving, sampling, analysis, assignment of expiry dates, etc.) and verifies that the laboratory meets the standards. • Participates in the creation and updating of specifications, methods and procedures. • Ensures the implementation of new procedures / methods within the laboratory. • Coordinates and monitors the internal audits of the laboratory. • Proposes operations improvement activities to quality control (Lean, Six Sigma) • In conjunction with other QC Supervisors, optimizes the lab analysis process and scan cycle time. • Promotes exchanges between services to achieve the objectives of the site. Coordinates and negotiates priority adjustments with production, purchasing, planning and quality assurance areas • Participates in the preparation of the department's budget and approves the laboratory's material orders. • Proposes organizational solutions for the improvement of performance within its scope of responsibility. Participate in monitoring performance measures and issuing the report in its area of responsibility. • Interlocutor during audits to provide any quality support related to the management of the analysis process and release of PM and MC to the laboratory • Identifies customer needs, develops planning and action plans evaluates constraints, determines priorities and ensures monitoring of analyzes - **Back-up of the Laboratory Planning and Services Supervisor** - Ensures the planning and management of laboratory analysis activities - **Management of the laboratory technicians team** • Acts as a resource person in solving technical problems related to laboratory analysis. • Assists technicians in collecting data, writing the facts observed, identifying potential causes and, if necessary, setting up the re-analysis plan. • Makes sure to maintain a daily climate conducive to a good productivity of his team. • Provides technical support required for laboratory analyzes • Provides training and technical support for new technicians • Appreciates and evaluates the contributions of laboratory technicians, performing periodic performance reviews; observe, analyze, document, and influence behavior • Conducts written evaluations of employees, accordingly proposes promotions / sanctions, salary increase • Identifies staffing needs and participates in hiring, making hiring recommendations • Ensures the effectiveness of the integration and training process within his department • Ensures compliance with human resources policies and promotes the use of the tools at its disposal - **Management of analytical records** • Guarantees the accuracy of quality control laboratory testing, verification and documentation of test records. • Analyzes malfunctions (investigations, deviations, OOT / OOS), makes the required approvals and ensures the implementation of corrective actions. • Ensures that the required documentation is complete and in compliance with the regulations in force. • Contact person for other services regarding release analyzes of finished QC products. • Communicates to clients (internal and external) any discrepancies or non-conformances obtained for MP and MC samples and jointly participates with the client in these investigations as required. **Knowledge and skills :** - Bachelor or Master in Chemistry or related sciences - Bilingual - Minimum 5 years experience in quality control testing in a pharmaceutical laboratory - Minimum 3 years of supervisory experience - Excellent technical knowledge in analytical chemistry - Knowledge of technology and equipment in its field - GMP regulations (Health Canada, FDA, European Norms)