Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America
Job Description:
DePuy Synthes isrecruiting foraSupervisor, Quality/Compliance.This Hybrid position will be located in Raynham, MA (USA). Alternate Hybrid locations maybe considered at Raritan, NJ (USA); West Chester, PA (USA); Palm Beach Gardens, FL (USA).
Johnson & Johnson announced plans to separate our Orthopedics business toestablisha standalone orthopedics company,operatingas DePuy Synthes. The process of the planned separation isanticipatedto be completed within 18 to24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may berequired, regulatory approvals and other customary conditions and approvals. Should you accept this position, it isanticipatedthat, following conclusion of the transaction, you would be an employee of DePuySynthesand your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes atan appropriate timeand subject to any necessary consultation processes.
The Supervisor, Quality/Compliance plays a critical leadership role in ensuring that DePuy Synthes products, processes, and systems meet internal quality standards and external regulatory requirements. This role leads daytoday quality and compliance activities, supports audits and inspections, and partners closely with Manufacturing, Engineering, and Regulatory teams to drive a culture of compliance and continuous improvement. The position offers the opportunity to directlyimpactpatient safety, product quality, and regulatory readiness at a highvisibility manufacturing site.
Ensure compliance with applicable regulations and standards (e.g., FDA QSR, ISO 13485, and internal quality policies).
Lead and support internal and external audits, regulatory inspections, and customer audits, including preparation, execution, and followup.
Oversee investigation and resolution of nonconformances, deviations, CAPAs, and complaints, ensuringtimelyand compliant closure.
Experience with audits, inspections, and quality investigations (CAPA, deviations, nonconformances).
For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visitwww.careers.jnj.com.
#LI-Hybrid
#DepuySynthesCareers
Required Skills:
Preferred Skills:
Communication, Continuous Improvement, Customer Centricity, Customer Engagement, Customer Relationship Management (CRM), Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Execution Focus, Problem Solving, Process Optimization, Quality Services, Service Excellence, Standard Operating Procedure (SOP), Technical Support
The anticipated base pay range for this position is :
$94,000.00 - $151,800.00
Additional Description for Pay Transparency:
the role is not eligible for the long term incentive program