Supervisor, Production Support - Large Scale Allogenic

Location: Portsmouth, NH, USA.

Schedule: Monday to Friday, 0800-1700

We are seeking a dedicated operational leader to join our manufacturing team in Portsmouth, NH, as the Supervisor, Production Support. In this role, you will coordinate safety, quality, and daily manufacturing operations under strict cGMP conditions to support the production of cell therapy products for LSA. Operating under general supervision, you will provide leadership and oversight to the production support team, managing all routine operational and administrative activities that occur within the team for cGMP Cell Therapy production, including real-time, floor-based oversight, directing a team of manufacturing associates to ensure that all materials are ready and available in manufacturing suites to allow right first time of the production schedule seamlessly while maintaining absolute inspection readiness. This role acts as a vital cross-functional anchor—collaborating across departments to troubleshoot technical anomalies, overseeing critical document reviews, and driving continuous training to ensure right-first-time compliance.

What will you get?

• An agile career and dynamic working culture

• An inclusive and ethical workplace

• Direct Leadership Impact: Mentor, guide, and champion the career development of a dedicated shift of manufacturing professionals.

• Advanced Bioprocessing Footprint: Lead complex, life-saving therapeutic protein production within a world-class cGMP cleanroom environment.

• Compensation programs that recognize high performance

• Medical, dental and vision insurance, as well as PTO and more

• Our full list of global benefits can be found here: https://www.lonza.com/careers/benefits.

What you’ll do:

• Daily Operations Coordination: Supervise the shift-ly safety, quality compliance, and managing throughput of production support areas, providing real-time assistance and technical troubleshooting on the floor.

• Production Schedule Delivery: Partner closely with cross-functional support departments to safely execute daily manufacturing targets and ensure on-time delivery of planned production milestones.

• Quality & GxP Compliance Assurance: Mentor staff to maintain full compliance with all cGMP and internal Quality System requirements, proactively fostering a continuous state of inspection readiness.

• Batch Record Review: Lead and ensure the timely, detailed completion of document reviews—including batch records, logbooks, and localized data entries—minimizing deviations to support rapid batch release.

• Team Development & Line Management: Educate, guide, and champion shift employees through structured 1-on-1 meetings, regular performance evaluations, and dedicated career progression mapping.

• Administrative Shift Ownership: Direct core shift administrative tasks, including managing shift-exchange handovers, assigning daily floor duties, coordinating team training matrices, and assisting with recruitment/onboarding.

• Technical Document Authorship: Leverage strong technical writing capabilities to independently author and initiate deviation records, update Standard Operating Procedures (SOPs), and draft operational protocols.

• Continuous Improvement Execution: Actively participate in site-wide continuous improvement (Lean/5S) initiatives to optimize floor workflows, reduce waste, and enhance suite safety parameters.

What we’re looking for:

• Experience: Significant experience working within a regulated manufacturing setting, with a strong preference for biopharmaceutical or biotechnology cGMP cleanroom environments.

• Industry Track Record: Ideally, candidates will bring experience operating at a Manufacturing Associate/Technician Level III tier within biopharma, biotech, life science, or medical device industries. Previous experience in a supervisory or shift-lead capacity is highly preferred.

• Technical Context: Prior practical exposure to upstream manufacturing methodologies within the biotech or pharmaceutical sector is preferred but not required.

• Critical Thinking & Decisions: Validated logic, critical thinking, and decisive troubleshooting capabilities under tight production timelines.

• Communication & Resilience: Exceptional written and verbal communication skills; a flexible, "go-getter" attitude capable of shifting with business priorities and translating performance feedback into prompt action.

• Education: High School Diploma or equivalent experience is required; an Associate’s Degree (AS) or Bachelor’s Degree (BS) in a science-related discipline is preferred.