Job Description

The Supervisor of Product Development & Testing is responsible for assisting in the development of new and existing products and product lines at Harbor Freight Tools. Key functions include coordinating the daily activities of the quality assurance department, providing effective leadership and direction to various QA employees, driving resolutions, ensuring continuous improvement of department processes and systems that align with company objectives, and executing departmental tasks to establish a global quality organization that will support future growth.
This role requires expertise and specialized knowledge of tools, and a passion for using tools and equipment. The Testing Supervisor may work individually or with a group, relying on advanced knowledge and expertise in verifying conformance to industry and regulatory safety standards, testing new products, building test fixtures, creating reports, and coordinating line reviews. A Testing Supervisor exercises discretion and independent judgment in evaluating testing methods, weighing test results, and making recommendations related to products.

Duties and Responsibilities

• Maintain project management program, manage team workload and schedule.
• Lead and develop a high performance and results driven team with an emphasis on continuous improvement.
• Work as a coach / mentor to develop up-and-coming quality staff by using a hands-on approach to developing and training employees.
• Work collaboratively with both internal corporate partners to constantly improve quality and reliability objectives.
• Interact with all levels of management, company consultants, regulatory agents, clients, external testing labs, and lab equipment and supply vendors.
• Ensure timeliness, clarity, and accuracy of all technical documentation and correspondence.
• Lead and train product specialists using specialized lab equipment such as: XRF material analyzer, dynamometer, life test fixtures, etc.
• Delegate tasks to Product Specialists while providing target completion dates to testing managers and meeting deadlines.
• Assists in writing, reviewing, and providing feedback on test reports.
• Provide technical expertise based on advanced knowledge and experience and interact with various entities (Merchandising, Global Sourcing, Packaging, etc.) within the organization.
• Extensive tool knowledge across all categories; Expert in specific tool category.
• Mastery of all Lab Equipment.
• Actively participate in product demonstrations and provide independent judgment to assist in decision making process regarding specific products.
• Effectively present information and responds to questions from groups of managers, clients, customers.
• Fieldwork Assignments as needed for product testing.
• Defines problems collects data, establishes facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Oversee lab maintenance and organization.
• Ordering of materials and equipment.
• Other duties as assigned by manager.

Scope

• Staff supervision and development: Yes
• Decision making: Yes
• Travel: Up to 10%
• Flex Designation: In Office

The anticipated salary range for this position is $78,100 - $117,100 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company's 401k plan. Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.

Requirements

Education and Experience

• High School diploma or equivalent.
• Five to ten years of specialized experience working in construction, carpentry, plumbing, welding, auto repair or fabrication.

Skills

• Proficient with Microsoft Office suite and video conferencing platforms.
• Must be a self-starter, results driven and proven leader with a demonstrated track record of performance in a professional product development setting.
• Excellent interpersonal and written communication skills to communicate effectively with diverse groups of people both inside and outside the company.
• Sense of urgency, collaborative team style, and ability to quickly adapt to changes in priorities with strong decision-making skills.
• Written communication skills necessary for technical report writing.
• Strong ability to multi-task for timely project completions.
• Must be hands-on and have a results driven attitude to get the job done.
• Ability to exercise independent judgment and carry out responsibilities with a minimum direction.
• Demonstrated proficiency in problem-solving tools and techniques.
• Experience with test, repairing, or professional trade work with consumer tools and equipment.
• Ability to work independently and exercise independent judgment and good decision-making skills.
• Ability to work in a team setting and have a strong attention to detail.
• Must have excellent written and oral communication skills.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Physical Requirements
General office environment requiring ability to:

• Stand, walk, sit for extended periods of time .
• Speak and listen to others in person and over the phone and video conferencing.
• Use keyboard and read from computer screen and reports.
• The ability to lift up to 45 lbs.

Safety

• Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.