Job Description

Supervisor - Parking Services

Competition Number: 26/126

Posting Scope: Internal / External

Posted Date: June 23, 2026

Closing Date: July 14, 2026, 4:30 PM PST

Department: Finance

Work schedule: Monday to Friday (35 hour work week) - Continuous (Full-Time)

Salary: $51.22 per hour, Pay Grade 14

Job Code: 4369

Employee Group: This is a CUPE Local 50 position

Number of Vacancies: 1

WORK FROM HOME

The successful candidate for this posting may be eligible for participation in a hybrid, work from home arrangement in alignment with the City's Work from Home Policy. Such arrangements are determined with each employee and subject to change based on operational needs and policy direction.

FLEX

The successful candidate for this vacancy would participate in a modified work week, earning a flex day off each bi-weekly period by working additional time each day. Modified work weeks established in accordance with the CUPE Local 50 Collective Agreement and are subject to change.

POSITION FUNCTION

Responsible for coordinating customer and administrative services, including cash management, customer enquiries, and scheduling for parking ambassador programs and services. Provides daily supervision to administrative, customer service, and on-street ambassador staff.

KEY DUTIES

Coordinate, assign and review the work of fulltime, part-time and auxiliary positions, offering administrative, reception, parking ambassador functions; ensure schedules, procedures and established performance and safety standards are met; make recommendations on employee selection, promotion, discipline and development; provide employee orientation and training and make recommendations on employee performance appraisals.

Perform administrator function for City customer service queries and calls for service; produce various routine reports on customer volumes, trends and response tracking. Coordinate and deliver training to City ambassador staff. Conduct ticket reviews as required and ensure adjudication procedures and requirements are adhered to.

Develop, maintain and monitor annual budget for customer service administration and monitor program revenue budgets. Research, develop, maintain and monitor best practices in parking services. Maintain relationships and communicate regularly with operational staff across the organization to operationalize on-street calls for service identified by Ambassadors.

Develop and coordinate policies and procedures for quality customer service; respond to customer concerns. Ensure that parking program information such as changes or service interruptions are communicated within City of Victoria; ensure customer feedback is relayed to program and/or maintenance staff.

Enter payroll and exception reporting information for Parking Services staff.

Plan, co-ordinate and facilitate emergency procedures and safety programs to ensure public safety in and around the facilities.

Perform related duties where qualified.

INDEPENDENCE

Work is generated by annual objectives and customer service issues and in response to the needs of the Department.

Work is reviewed through discussions with supervisor.

Issues such as major customer service changes policy development, budget items and annual goals are discussed with supervisor with recommendations.

WORKING CONDITIONS

Physical Effort:

Sit with arms unsupported while keyboarding (often)

Mental Effort:

Deal with complaints and negative comments. (occasional)

Visual/Auditory Effort:

Focus on a variety of source data and computer for short periods. (often)

Work Environment:

Office.

KEY SKILLS AND ABILITIES

Organize and prioritize the work of a unit.

Understand and apply the techniques of customer service operations, and financial reporting.

Sound knowledge of financial systems.

Working level operation of current City of Victoria word processing, spreadsheet and related specialty software

Maintain accurate records and prepare budgets.

Supervise staff.

Establish and maintain effective working relationships.

Deal effectively with the public and outside agencies.

QUALIFICATIONS

Formal Education, Training and Occupational Certification:

Diploma in Business Administration or related field. (2 years)

Current and valid Class 5 B.C. Driver's Licence

Experience:

4 years of related experience, including supervisory experience

Or an equivalent combination of education and experience.

OTHER

May be requested to substitute in a more senior position

To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume.