Employee Type:Full time
Location:WI De Pere
Job Type:Finance Credit & Collection
Job Posting Title:Supervisor, Order to Cash
Job Description:About the Role:We are seeking a Supervisor, Order to Cash, to join our Finance team based in De Pere, WI. The Supervisor, Order to Cash supports internal TreeHouse stakeholders and the Order to Cash team by providing day-to-day leadership, coaching, and oversight for processes related to Deduction Management, Collection Management, Cash Application, and/or Accounts Receivable. This role is responsible for guiding team execution, monitoring workload and performance, resolving escalated issues, ensuring compliance with established policies and authorization limits, and identifying opportunities to improve efficiency, accuracy, and customer account resolution. The Supervisor partners with internal departments and external customers to address payment, deduction, and cash application issues while supporting departmental goals, key performance indicators, and continuous improvement initiatives.
You'll add value to this role by performing various functions including, but not limited to:- Provide day-to-day supervision, coaching, and support to Order to Cash team members responsible for cash application, collections, deduction management, and/or accounts receivable activities.
- Monitor team workload, priorities, and performance to ensure timely and accurate completion of daily, weekly, and monthly responsibilities.
- Serve as an escalation point for complex customer account issues, payment discrepancies, deductions, unapplied cash, overpayments, and collection concerns.
- Partner with internal TreeHouse stakeholders, including Customer Service, Sales, Finance, Credit, Collections, Cash Application, and other cross-functional teams, to resolve issues impacting customer accounts and payment accuracy.
- Ensure incoming customer payments, deductions, overpayments, and outgoing payment requests are processed accurately and in accordance with established policies, procedures, and authorization limits.
- Review account activity, aging trends, deduction activity, and other key indicators to identify risks, root causes, recurring issues, and opportunities for corrective action.
- Recommend and support action plans to reduce recurring deductions, payment errors, late payment behavior, unapplied cash, and other process gaps.
- Support internal controls, audit requests, compliance requirements, and month-end or quarter-end close activities as needed.
- Assist with reporting, reconciliations, analysis, and key performance indicator tracking to support departmental visibility and decision-making.
- Provide training, guidance, and knowledge sharing to team members to promote consistency, accuracy, accountability, and professional development.
- Ensure desktop procedures and process documentation are maintained and updated in a timely manner.
- Support process improvement initiatives, automation opportunities, and special projects that improve efficiency, controls, and customer account resolution.
- Maintain effective communication with customers and internal partners, ensuring issues are addressed professionally, clearly, and timely.
- Keep management informed of significant customer issues, workload concerns, process gaps, compliance risks, and other matters requiring attention.
Important Details:
- This is a full-time, first-shift hybrid position located at our De Pere, WI office.
- The anticipated compensation for this position ranges from $78,700.00 - 118,100.00 USD annually. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics and business or organizational needs. For certain roles, the successful candidate may be eligible for annual discretionary merit compensation award, bonus and equity pay.
You'll fit right in if you have:
- Bachelor's degree in Accounting, Finance, Business, or related field preferred; equivalent relevant experience may be considered.
- Minimum of 3-5 years of experience in an order to cash function, such as accounts receivable, deductions, collections, cash application, trade promotions, or related financial operations preferred.
- Prior experience providing work direction, coaching, training, or supervision to team members preferred.
- Consumer Packaged Goods or high-volume transaction environment experience preferred.
- Experience using accounting software or ERP systems, such as SAP, preferred.
- Strong understanding of accounts receivable processes, customer account management, deductions, collections, cash application, reconciliations, and internal controls.
- Ability to analyze customer account activity, identify trends or risks, determine root cause, and recommend practical solutions.
- Strong problem-solving, prioritization, and decision-making skills with the ability to manage multiple responsibilities in a fast-paced environment.
- Demonstrated attention to detail, accuracy, accountability, and ability to drive results through others.
- Effective written and verbal communication skills with the ability to collaborate across departments and interact professionally with customers and internal partners.
- Ability to lead change, support process improvement, and promote consistent execution of policies, procedures, and best practices.
- Experience with Microsoft Office products, including Excel, Word, PowerPoint, Outlook, and Teams.
Your TreeHouse Foods Career is Just a Click Away!Click on the "Apply" button or go directly to www.treehousefoods.com/careers to let us know you're ready to join our team!
