About the RoleWe're looking for a Operations Supervisor to join our team. In this role, you will share our commitment to best-in-class customer service for our Last Mile Rental clients. You will engage with leadership and execute on the rapid growth of new and existing locations across large regions covering multiple states and clients. You will manage regional field operations, align local teams in the field, and foster relationships with clients and suppliers.
What You'll Do- Hire, coach, train, and support the field team, including contract, temporary, and full-time staff.
- Demonstrate Element's People Leadership Capabilities: Leading Strategically, Cultivating Curiosity, Driving Results, Influencing Others, and Developing Talent.
- Foster collaboration, teamwork, and continuous learning to deliver superior client service, solidify client relationships, and maximize employee engagement.
- Train, develop, implement, and manage team and individual Goals & Objectives that are aligned with the BSC goals of the organization.
- Ensure a first-class client experience through frequent contact with customers, keeping them informed and receiving feedback.
- Build and maintain relationships with client decision makers and operations leaders.
- Develop business plans with each location that outline volume, growth objectives, specific targets, and focus areas.
- Partner with vehicle maintenance and repair partners to satisfy current and ongoing needs to maintain a safe and reliable fleet.
- Provide leadership updates on vehicle health, customer sentiment, operational deficiencies, utilization, and risk management.
- Work cross-functionally with multiple internal teams to increase efficiencies and achieve weekly, monthly, and yearly goals.
Basic Qualifications- Bachelor's degree required from an accredited university.
- 2-4 years managing fleet operations and personnel with an understanding of business growth, profit, and customer service.
- 3-5 years of customer service or client account management experience in a B2B service environment.
- Proficiency in various MS Office software applications, including Word, Excel, and PowerPoint.
- Ability to drive and be on your feet for up to 8 hours.
- Availability on weekends and some holidays.
- Candidates must reside in one of the following states: Utah (UT), Washington (WA), Oregon (OR), Colorado (CO), Idaho (ID), Montana (MT), Alaska (AK)
Preferred Qualifications- Experience effectively building and fostering strong relationships with internal and external business partners and clients.
- Strong financial acumen and demonstrated practical analytical proficiency and problem-solving skills.
- Ability to work independently in support of various teams or groups.
- Effective at prioritizing and organizing work for maximum efficiency.
- Ability to identify high-priority tasks and escalate when appropriate.
- Detail oriented.
Location: US Remote - to be considered for this role, candidates must reside in one of the following states: Utah (UT), Washington (WA), Oregon (OR), Colorado (CO), Idaho (ID), Montana (MT), Alaska (AK)
CompensationThe hiring base salary range for this position is $75,500 - $103,840 annually. This range represents the Company's good-faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors, including the successful candidate's qualifications, knowledge, skills, experience, internal pay equity, and relevant market data. In addition to base salary, eligible employees may participate in annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable to the role. Element also offers a comprehensive benefits package, which may include health insurance, tuition reimbursement, and retirement savings plans.
What's in it for You• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
