Job OverviewThe On-Road Operations Supervisor is responsible for providing front-line supervision and leadership to the on-road driver and support teams as it relates to the PACE program. The position will maintain customer and client satisfaction by ensuring that transportation and related services are delivered safely, timely, and consistently coordinated. This person will oversee the development of "on-road" route structures and provide training and development to the new and existing on-road staff; working with the drivers to improve service delivery through regular "check-rides" and adjusting operations work plans based on those results. This position will also work with the Dispatch Supervisor to review and act upon required documentation generated by subordinate staff, ensure all on-road staff shifts are properly scheduled and covered, and support the Transportation Manager to ensure that daily operating performance levels and safety standards are met.
Minimum Requirements- Minimum of 2 years of experience in managing, supervising, and/or training and on-road work experience required.
- Experience developing on-road driver training programs and/or manuals.
- Experience with monitoring radio communications, surveillance equipment (i.e. video, GPS, etc.), radio call signs, noting areas of needed improvement, and coaching staff on techniques.
- Experience with customer service training.
- Class A or B (with P endorsement for multiple passengers) driver's license required, with no points preferred.
- Bilingual capability is required (English/Spanish)
Compensation$77,667.20 - $97,073.60 annually
Compensation DisclaimerActual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.
Benefits & Career Development- Medical, Dental and Vision insurance
- 403(b) Retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career Advancement & Development opportunities
- Paid Time Off & Holidays
- Paid CME Days
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Corporate Employee Discounts
- Employee Referral Bonus Program
- Pet Care Insurance
