JOB ANNOUNCEMENT

SUPERVISOR OF FAMILY SUPPORT PROGRAMS

DEPARTMENT OF FAMILY AND SUPPORT SERVICES

Senior Services

Number of Positions: 1

(additional vacancies possible pending budget approval)

Starting Salary: $85,548

Applications for this position will be accepted until 11:59pm on 08/30/2026

Under general supervision, functions as a mid-level manager responsible for overseeing supervisory staff, program coordinators, and/or other professional-level program staff responsible for the planning, implementation, and evaluation of various social service programs to address the needs of varied demographic groups.

ESSENTIAL DUTIES
• Directs day-to-day senior center operations to ensure program goals and objectives are met.
• Plans and manages work schedules to ensure adequate coverage of senior center programming and other activities.
• Monitors and provides technical assistance and direction to staff, contracted agencies and other program partners.
• Convenes, coordinates, and facilitates meetings and other communications with staff, contracted agencies, and other partners, as needed to resolve operational issues, share best practices, and improve program performance
• Compiles program reports, including monthly reports from contracted agencies, identifying trends, and ensuring efficient and effective program delivery
• Coordinates and implements appropriate on-going training for staff.
• Works with staff to generate needed reports for site operations.
• Conducts outreach, convenes meetings, and engages social service agencies, organizations, and community groups.

Additional duties may be required for this position

Location: 78 E. Washington (Senior Services)

Days: Monday - Friday

Hours: 9:00am - 5:00pm

THIS POSITION IS EXEMPT FROM THE CAREER SERVICE

Qualifications

MINIMUM QUALIFICATIONS
• Graduation from an accredited college or university with a Bachelor's Degree in the Social Sciences, Education, Human Services, Gerontology, Psychology, Public Health, or a directly related field PLUS, four (4) years of experience in the planning and administration of a social or community service program, of which one (1) year is in a management/supervisory role related to the responsibilities of the position, OR
• Graduation from an accredited college or university with a Master's Degree or higher in the Social Sciences, Education, Human Services, Gerontology, Psychology, Public Health, or a directly related field PLUS, three (3) years of experience in the planning and administration of a social or community service program, of which one (1) year is in a management/supervisory role related to the responsibilities of the position, OR
• Graduation from an accredited college or university with an Associate's Degree in the Social Sciences, Education, Human Services, Gerontology, Psychology, Public Health, or a directly related field PLUS, six (6) years of experience in the planning and administration of a social or community service program, of which one (1) year is in a management/supervisory role related to the responsibilities of the position, OR
• Eight (8) years of work experience in the planning and administration of a social or community service program, of which one (1) year is in a management/supervisory role related to the responsibilities of the position

SELECTION REQUIREMENTS

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position based on the oral parts of the interview will be selected.

Preference will be given to candidates possessing the following:
• Previous experience working in a senior center or similar community-based setting and developing, coordinating, and delivering programs for older adults.
• Previous experience working with the diverse needs and interests of seniors and facilitating engaging recreational, educational, social, health and wellness, and supportive-service activities.
• Previous experience providing technical assistance to delegate agencies, volunteers, vendors and team members
• Prior experience building community partnerships, encouraging participant engagement, and maintaining a welcoming and safe environment for program participants.
• Previous experience managing Social Services programs with an emphasis on Senior Services or the aging population
• Previous supervisory or leadership experience in a senior center or similar community center setting.
• Previous experience building community partnerships, encouraging participant engagement, and maintaining a welcoming, inclusive, and safe environment for older adults or program participants.

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APPLICATION EVALUATION: Initial evaluation will be based on the information provided on the application and the documents submitted. Department of Human Resources staff will review applications after the final posting date. Staff will follow all required employment/hiring plan provisions, federal, state, and local laws, and collective bargaining agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience, the City of Chicago has adopted ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet the minimum qualifications and who are veterans of the Armed Forces of the United States, residents of Socio-Economically Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high school graduates. These hiring preferences do not apply to bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. The learn more about our hiring processes, please click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.