Position:

Supervisor of Development Services

Department:

Public Works and Environmental Services

Division:

Development Services

Reports to:

Manager of Engineering Services

Public Works and Environmental Services

This department is responsible for the effective and efficient planning, engineering, maintenance, rehabilitation and operation of the municipal road system, parks and open space, solid waste management services, water treatment and supply, wastewater collection and treatment, stormwater management, development approvals and general engineering services.

Engineering Services

Engineering Services is responsible for the design and project management related to the construction of major capital projects, including road projects, water, storm and sanitary sewer projects, and drainage projects. Engineering Services is also responsible for development review and approval, surveying, entrance applications, and maintaining information regarding the City's road, water, and sewer infrastructure.

Purpose and Scope:

Reporting to the Manager of Engineering Services, the Supervisor of Development Services is responsible for the day to day supervision and operation of the Development Services team with respect to development approvals and general engineering services. The Supervisor of Development Services is responsible for providing leadership to their work unit, including coaching and developing team members. Matters of a confidential nature shall be treated with due regard for the best interests of the municipality and its personnel.

Duties and Responsibilities:

• Perform the responsibilities of the position within the applicable Federal and Provincial legislative and regulatory standards, and the operational policies of the City.
• Oversees the day-to-day operations and activities of the Division.
• Prepares and provides professional advice and/or reviews, assesses, comments and reports on development applications and engineering submissions; which could include site plan approvals, zoning amendments, official plan and subdivision agreements, and Committee of Adjustment applications. (Assists with drafting reports to Council with Planning Services.)
• Liaises as required with various City departments, provincial authorities, utility companies, developers and consultants on development and engineering related matters.
• Assists in the development of fee structures and ensures they remain competitive amongst other municipalities and that the proper cost recovery is established.
• Develops and maintains relationships with the development community, negotiating in the best interest of the municipality, while respecting equitable relationships.
• Assists with development agreement negotiations.
• Assists with the administration of development design guidelines as required.
• Develops and maintains development tracking processes.
• Administer the City's Site Alteration Permit process.
• Implements and develops the inspection and commissioning criteria for new developments as it relates to the design standards.
• Oversees the formal handover from Development Services to the Operations of all new infrastructure.
• Represents the Division at Committee meetings as required.
• Explores and implements effective cross-departmental processes.
• Assists with the development and administration of technical standards and City masterplan documents.
• Develops and administers the Division's customer service program.
• Implements technology to facilitate workflow.
• Promotes innovation within the workforce. Reviews current practices and identifies and implements innovative ways to enhance engineering development practices.
• Chairs regular Division staff meetings for all development applications with all the appropriate stakeholders.
• Sit on relevant staff-level committees as required, including Site Plan Control Committee
• Responds to enquiries and/or resolves complaints from the general public, staff, consultants, developers, Members of Council, ratepayers group, utilities, etc.
• Ensure compliance, training and staff supervision pertaining to applicable legislation.
• Provides regular and constructive feedback to staff on performance, recognizes achievements and provides individualized support.
• Facilitates the development and achievement of business and personal objectives which includes individual development action plans designed for the continued growth and sophistication of the team.
• Demonstrate a commitment to learning and overall professional development.
• Follow all guidelines for employees and employers as legislated under the Ontario Occupational Health and Safety Act, other applicable legislation, best practices, and City policies and procedures.
• Accountable to ensure that all safety requirements are met by contractors or independent operators.
• Assist the Manager in the development and implementation of departmental policies and procedures.
• Assist with the recruitment and selection of staff.
• Assist the Manager with the preparation and maintenance of appropriate databases for use in the department and other City departments.
• Perform such other duties necessary and assigned to maintain the continuity of functions under the incumbent's jurisdiction.
• Assist with training and scheduling staff, processing timesheets and maintaining current records.

Note: The above duties are representative of a typical position and are not to be construed as all-inclusive.

Competencies:

This position will:

Demonstrate the City's core corporate competencies:

• Ambassador
• Health and Safety Behaviour
• Integrity, Trust and Accountability
• Quality of Work
• Teamwork

Demonstrate the City's leadership competencies:

• Leadership
• Financial Management
• Managing Others
• Service Delivery
• Decision Making

Demonstrate the position competencies:

• Building Effective Teams
• Functional/Technical Skills
• Managerial Courage
• Developing Others

Contacts:

The position will have direct contact with:

Internal:

Director of Public Works and Environmental Services, Public Works and Environmental Services staff, Manager of Engineering Services, Manager of Planning Services, Planning and Development Services staff, Chief Building Official, Human Resources, other City staff, Council and Committees where appropriate.

External:

General public, Provincial and Federal government staff and agencies, City solicitor, developers and contractors.

Education/Specialized Training/Skills:

The position will require:

• A minimum of a three (3) year College Diploma in civil engineering, engineering technology, or a related field, or an approved equivalent combination of education and experience.
• A highly developed sense of professionalism, tact and diplomacy.
• Demonstrated respect for highly confidential and sensitive issues.
• A high degree of emotional intelligence (the capacity to be aware of, control and express one's emotions and to handle interpersonal relationships judiciously and empathetically).
• Demonstrated customer service and public relations skills.
• Knowledge of current issues facing local government in Ontario, particularly as they relate to the portfolio.
• Knowledge of human resources management, financial management and project management strategies.
• Demonstrated ethical behaviour and business practices.
• The ability to work well independently on several projects concurrently and possess excellent communication, organizational and creative thinking skills.
• Proficient knowledge of related policies, procedures, legislation and initiatives.
• The ability to work with a diverse group of individuals in a team environment.
• A commitment to providing high quality, cost effective services to the City and the community.
• Strong organizational skills with the ability to prioritize work in a demanding environment.
• Strong conflict resolution and negotiation skills.
• Strong computer skills including Google Workspace, Microsoft Word, Excel, PowerPoint, Dayforce (or other similar software programs) email and internet. Strong written and verbal communication skills.
• Strong written and verbal communication skills.
• Strong and effective analytical, critical thinking and problem solving abilities.
• The ability to obtain and maintain a satisfactory criminal record check or security clearance, deemed acceptable to the employer.
• A valid Class G Driver's Licence and a safe driving record in good standing, satisfactory to the employer.

Nice to have:

Although not required, the following would be considered a preferred asset to the position.

• The ability to communicate in both English and French.
• Expertise in development agreement negotiations.
• Project management, report writing and negotiation skills.

Work Experience:

This position requires:

• A minimum of four (4) years of experience in municipal engineering, construction, design, review and/or approval of subdivisions, site plans, and development applications, or a related field.

Nice to have:

Although not required, the following would be considered a preferred asset to the position.

• Previous experience in a unionized work environment.
• Previous municipal experience.
• Previous leadership experience in municipal or broader public, private or voluntary sector environments.
• Recent and relevant experience in leading, managing, coaching and mentoring staff.
• Recent and relevant experience in managing projects from strategy through planning, implementation and evaluation.

Decision Making:

The position is responsible for providing timely, accurate information, advice and reports to the Manager of Engineering Services, division staff and other City departments where appropriate.

Supervision:

The position is responsible for the supervision of division staff including defining and assigning work, providing training and leadership, evaluating staff performance and other supervisory responsibilities.

Work Environment:

• Work in an office environment on a regular basis with occasional exposure to outside elements.
• Occasional requirement for extended hours (evening meetings, etc.).
• Attend evening Council and/or Committee meetings as required.
• Occasional travel outside the municipal boundaries may be required.
• May be required to work evenings and weekends, and respond outside of normal working hours.

What we offer you:

• OMERS pension plan
• Competitive employer-paid extended health benefits
• Minimum of 3 weeks vacation
• Opportunity to participate in our Flexible Work Program, subject to applicable policies and approvals, which includes:
• Hybrid work model for eligible positions
• Flexible start time for eligible positions
• Compressed biweekly work schedule for eligible positions