JetBlue Airways

Supervisor Maintenance Operations

JetBlue Airways • $119K *
Jamaica, NY 11430In-Person
Aerospace & Defense
5 - 7 years of experience
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Job Overview by Ladders

Qualifications

  • High School Diploma or GED required
  • 5+ years of aircraft maintenance experience
  • 5+ years of experience with heavy transport aircraft
  • FAA Airframe and Powerplant Certificate required
  • Ability to work flexible hours and occasional overnight travel (10%)

Responsibilities

  • Lead communication between various maintenance and operations teams to ensure alignment of priorities
  • Direct response to maintenance concerns on/off the gate, including MEL applications
  • Coordinate with Technical Operations to manage maintenance schedules and tasks
  • Determine aircraft placement for maintenance in collaboration with cross-functional teams
  • Supervise line station maintenance activities, ensuring proper aircraft positioning and support
  • Provide real-time updates to leadership regarding maintenance impacts on operations
  • Oversee accuracy of delay and interruption reporting, ensuring effective communication with relevant teams

Benefits

  • Access to healthcare benefits
  • 401(k) plan with company match
  • Free space available travel on JetBlue
  • Short-term and long-term disability coverage
  • Basic life insurance
Full Job Description
Position Summary

The Maintenance Operations Supervisor reports to the General Manager of Maintenance. The Maintenance Operations Supervisor is responsible for overseeing and coordinating aircraft maintenance activities at John F. Kennedy International Airport (JFK), including determining aircraft placement and identifying when servicing at remote locations is required. This role serves as a central point of coordination between JFK Local Maintenance, Maintenance Control, Maintenance Planning, and Station Operations, and Dispatch, ensuring clear communication, alignment of priorities, and efficient execution of maintenance operations.

Through active collaboration with these departments, the Maintenance Operations Supervisor directs workload distribution, aircraft placement and parking, Minimum Equipment List (MEL) application, and the determination of in-service and out-of-service aircraft. The role oversees the coordination and communication of maintenance issues with appropriate Technical Operations resources, including Maintenance Control Center (MCC) and local Line Maintenance leadership, for aircraft both on and off the gate. This ensures operational readiness while maintaining compliance with JetBlue policies, Federal Aviation Administration (FAA) regulations, and safety standards.

Essential Responsibilities
  • Serve as the primary point of leadership and escalation between Maintenance Control, Maintenance Planning, Local Maintenance, Station Operations, System Operations Center (SOC), and Dispatch, ensuring alignment of priorities and timely decision making.
  • Oversee and direct the response to maintenance issues both on and off the gate, ensuring clear communication with Dispatch, including oversight and authorization of MEL applications, as appropriate.
  • Lead coordination with Technical Operations teams, providing guidance and direction to stakeholders on Airport Operations requests, including deferred tasks and maintenance rescheduling, to protect operational integrity.
  • Make final determinations on aircraft placement for maintenance in collaboration with Maintenance Control, Maintenance Planning, Local Maintenance and Station Operations.
  • Supervise line station maintenance activity, ensuring aircraft requiring maintenance are properly positioned, supported and managed in alignment with operational priorities.
  • Provide strategic, real-time updates to Airport Operations leadership, Line Maintenance leadership, and MCC regarding maintenance activity, aircraft availability, and operational impact.
  • Direct and ensure timely communication regarding aircraft removal from and return to service across Maintenance Control, Maintenance Planning, Station Operations, SOC, and Dispatch.
  • Oversee the accuracy and completion of delays, cancellations, and interruption reporting, including proper delay coding, and ensure clear communication of events to Line Maintenance and Station Operations leadership.
  • Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
  • Other duties as assigned.

Minimum Experience and Qualifications
  • High School Diploma or General Education Development (GED) Diploma
  • Five (5) years of aircraft maintenance experience
  • Five (5) years of experience in heavy transport aircraft
  • Federal Aviation Administration (FAA) Airframe and Powerplant Certificate
  • Available for occasional overnight travel (10%)
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Must be able to work flexible hours during the day and night operation
  • Willing to work overtime when operational requirement is needed
  • Depending on location, may need to acquire and maintain a United States Customs Clearance
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications
  • Bachelor's degree in Aviation Maintenance Management
  • Two (2) years of Maintenance Control or Line Maintenance Supervision Experience (Heavy Transport)
  • Proficient with Microsoft Office suite and in the use of digital manuals
  • Ability to stay focused and work under pressure
  • Excellent written and verbal communication skills
  • Strong work ethic
  • Previous leadership experience

Crewmember Expectations
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment
  • Computer and other office equipment

Work Environment
  • Traditional office environment

Physical Effort
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation
  • The base pay range for this position is $119,700 per year. Base pay is one component of JetBlue's total compensation package, which may also include Position Expectations (PE) Approval Job Aid performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.


About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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