JetBlue Airways

Analyst Loyalty Revenue Insights

JetBlue Airways • $67K — $101K *
Long Island City, NY 11101In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Finance, Economics, Engineering, Computer Science, Physics, Applied Mathematics, Operations Research, or related field, or equivalent experience
  • Two years of quantitative analytical experience
  • Experience working with large datasets and interpreting data
  • Strong verbal and written communication skills
  • Exceptional attention to detail and commitment to data accuracy
  • Proficiency in SQL, Tableau, Excel, PowerPoint, Access, and Word
  • Ability to work collaboratively in cross-functional teams under pressure

Responsibilities

  • Develop and enhance reporting, dashboards, and analytical frameworks for loyalty revenue performance
  • Analyze data to identify trends and support financial decision-making
  • Collaborate cross-functionally to ensure accurate reporting and improve data quality
  • Support financial forecasting and budgeting initiatives through analysis and modeling
  • Evaluate loyalty initiatives and recommend performance improvements
  • Identify opportunities to automate reporting and improve operational efficiency
  • Prepare presentations to communicate insights and recommendations to stakeholders

Benefits

  • Access to healthcare benefits
  • 401(k) plan with company match
  • Crewmember stock purchase plan
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Free space available travel on JetBlue
Full Job Description
Position Summary:

JetBlue's TrueBlue is an award-winning loyalty program with a rapidly increasing customer base and an expanding network of partnerships. JetBlue is looking for an Analyst, Loyalty Revenue Insights, to be based at JetBlue's Support Center in Long Island City, NY.

The Analyst, Loyalty Revenue Insights is responsible for developing, maintaining, and enhancing reporting and analytical frameworks that enable data-driven decisions across JetBlue's loyalty business. This role partners closely with Digital, Strategy, Financial Planning & Analysis, Accounting, Revenue Management, and Loyalty teams to ensure accurate reporting of loyalty revenue, accrual and redemption activity, customer behavior, and other key performance metrics.

As a data-driven thought partner, the Analyst transforms complex data into actionable insights that optimize loyalty revenue, enhance customer value, and support strategic growth and financial objectives.

Essential Responsibilities:
  • Develop, maintain, and enhance reporting, dashboards, and analytical frameworks to measure loyalty revenue performance, accrual and redemption activity, customer behavior, and key performance indicators.
  • Analyze customer, financial, and operational data to identify trends, evaluate program performance, and deliver actionable insights that support strategic and financial decision-making.
  • Partner cross-functionally across teams to ensure accurate reporting, improve data quality, and support key business initiatives.
  • Support forecasting, budgeting, and financial planning through performance reporting, trend analysis, and financial modeling.
  • Evaluate the performance of loyalty initiatives, promotions, and program enhancements through recurring and ad hoc analyses, recommending opportunities to improve revenue performance and customer engagement.
  • Enhance reporting capabilities by identifying opportunities to automate reporting, improve data accessibility, strengthen data governance, and increase operational efficiency.
  • Prepare executive-ready presentations and communicate business performance, risks, opportunities, and recommendations to stakeholders.
  • Other duties as assigned


Minimum Experience and Qualifications:
  • Bachelor's degree in Business, Finance, Economics, Engineering, Computer Science, Physics, Applied Mathematics, Operations Research, or related field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Two (2) years of analytical quantitative experience
  • Experience working with large datasets and translating data into business insights
  • Excellent verbal and written communication skills, as well as quantitative critical thinking skills
  • Strong attention to detail and commitment to data accuracy
  • Candidates must demonstrate Analysis, Problem-Solving, and Presentation skills in a work sample assessment.
  • Proficiency in SQL, Tableau, Microsoft Excel, PowerPoint, Access, and Word
  • Ability to work cross-functionally, collaboratively, and under pressure
  • Available for occasional overnight travel (10%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship


Preferred Experience and Qualifications:
  • Master's degree in Business, Finance, Economics, Engineering, Computer Science, Physics, Applied Mathematics, Operations Research, or related field
  • Three (3) years of analytical quantitative experience
  • Experience supporting financial reporting, forecasting, or business performance analytics
  • One (1) year of Revenue Management (RM) experience
  • A proven interest in airlines, aviation, or transportation systems in schooling or prior work experience


Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards
  • Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.


Equipment:
  • Computer and other office equipment


Work Environment:
  • Traditional office environment


Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)


Compensation:
  • The base pay range for this position is between $67,000.00 and $101,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more


About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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