SUPERVISOR II OPERATIONSWHAT IS THE OPPORTUNITY?
Responsible for supervising, developing, managing and motivating colleagues involved in back office operations under the guidance of an Operations Manager or Group Manager. Responsible for ensuring the operational integrity of assigned function and adherence to Bank policies and procedures. Responsible for building and maintaining relationships with internal and external customers while providing exemplary customer service.
WHAT WILL YOU DO?
- Supervises the daily activities of assigned functional area; prioritizing; completing multiple activities; resolves problems as they arise.
- Supervises, trains, coaches and motivates staff; assists and directs staff as needed to ensure productivity and service levels are met.
- Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure.
- Proactively identifies, researches and recommends policies and procedures changes to to meet regulatory requirements, reduce costs, streamline operations and/or increase efficiency.
- Participates in and completes bank-wide projects.
- Integrates activities with other departments to accomplish common goals.
- Has signing authority for approving deposits, transfers, and other operational work within approved limits.
- Maintains up-to-date knowledge of Bank policies and procedures.
- Serves as resource to internal and external customers; ensures quality customer service and effective and efficient operational support.
- Applies both technical and general business knowledge to resolve the most complex issues in assigned function.
- Ensures assigned employees are in compliance with specified CNB compliance guidelines.
- Prepares, monitors and manages budget for assigned function.
- Clearly communicates ideas and concepts both orally and in writing.
- Under the direction of management, performs human resource duties, including hiring, firing, performance reviews and counseling.
- Performs other duties as assigned or requested.
- Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
- All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications*- Minimum 7 years of Banking Services experience
- Minimum 2 years of supervisory experience
Additional Qualifications- Ability to perform functional duties and related positions with minimal supervision.
- Ability to interact effectively with all levels of Bank personnel and customers; excellent verbal and written communication skills; excellent interpersonal/customer service skills; knowledge of regulatory requirements and bank policies and procedures.
- PC skills required.
- Ability to handle problem situations with colleagues and clients effectively.
WHAT'S IN IT FOR YOU?CompensationStarting base salary: $65,296 - $104,304 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and PerksAt City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
