JOBSUMMARY:

Globaloperationssupervisorsareleadersinchargeofanorganization'sprocessesandoperationsspanningseveral countries. This person directs a portfolio of projects and smaller business units in alignment withthe businessstrategies of the parent organization.

EssentialFunctions:

• InterfacewithCustomsBroker, ImporterandCustomerforImportShipments.

• Updating SpecialTrackingandAccountingReportsforCustomers.

• Ensuredispatchisawareofanyspecialinstructions/cutoffs.

• BookairshipmentswithPilotGatewayteams.

• ConfirmingKnownshipperviaKSMSforairshipments.

• Bookoceanshipment with co-loaderandoceancarriers.

• ProcessDGshipmentsincludingchecklist. WhatisDG.

• FilingofAES.

• Accuratelycompleteentryofpickup/quoteinformationintoNavigator.

• Tracking andtracingofshipments.

• Communicatingtointernal/externalcustomersandsalesregardingissues.

• Update/notatetrackingmilestones.

• Researchofshipmentsforcorporaterequests/reports.

• Researchofshipmentsforaccountingrequests/reports.

• Billing:closingoutofshipmentstimely.

• Printing daily, researching,and responding timely.

• Timelyinvoicingandclosingoutofshipments.

• Recommendanddevelopnewpolicies/procedures.

• Complete,submitandreviewpersonnelissuestimely, includingbutnotlimitedto; annualreviews, required disciplinary actions, punctuation, and keeping current on required training.

• TrainingofnewemployeesaccordingtoPilot'sstandards, procedures, andgoals.

• Abilitytofacilitateprogressivechange, having a good relationshipwithotheremployees, followingdirection, andcontinuallyimproving.

• Maintain operation by initiating,coordinating,and enforcing program, operational, and personnel policies and procedures.

• Maintainaworkingknowledgeofallemergencypoliciesandregulations.

• Flexibleworkhours/scheduleincludingweekends/holidays.

• Mustbeavailable24/7accessibilityviaphone.

SKILLS/COMPETENCIES:

• ClearunderstandingTSAregulations.

• Abilitytoworkindependentlyusingsoundjudgmentwhileworkinginateam-orientedenvironment.

• Mustbeabletocalculatechargeableweightandvolumeforallshipments.

• Understands business needs, including how data is used and managed across different functional areas toprovide unified consistent data solutions.

• MustbeproficientinMicrosoftOffice.

• CustomerServiceoriented.

• Superiorcommunicationandanalyticalthinking.

• Knowledgeoffederal, state, and local