The Supervisor, Delivery Services is responsible for leading and developing the Implementation Coordinators team and overseeing all aspects of Essentials Pro and Trading Partner client implementations. The Supervisor, Delivery Services partners with Implementation Analysts leadership to ensure optimal Essential Pro client implementation experience. The Supervisor, Delivery Services, works with leadership and their team to identify continuous improvement initiatives. The Supervisor, Delivery Services develops and executes training programs designed to educate team members and monitors performance through quality and productivity auditing.

Sponsorship, in any form, is not available for this position.

Location: Remote, US

Education and Experience:

• Must have a bachelor's or associate degree in a related field or equivalent education/experience in the Healthcare and/or Healthcare IT industry.
• 4+ years of relevant business experience including at least 1 year of supervisory or team lead experience.
• Experience with implementation of healthcare software solutions.
• Ability to solve problems holistically. You can see the big picture when analyzing situations.
• Strong communication, interpersonal, and organizational skills.
• Ability to travel up to 20%

What will set you apart:

• You are an outside of the box thinker.
• You are a self-starter. Proactive is your last name.
• You have excellent project management and consultative skills.
• You have managed escalation calls.
• You have 3-5 years of experience in a Coordinator or Implementation role.

What you will be doing:

• Providing leadership and supervision to the Implementation Coordinators team by making decisions, solving problems, developing unit procedures, developing records/files, conducting meetings, and representing department at internal and external meetings.
• Supporting all type of Essentials Pro and Trading Partner implementations, managing escalations, and partnering with Sales, Support, Success and Product leadership to ensure best practices.
• Acting as the escalation contact for service issues/risks, balancing the company and client service needs professionally, while supporting and championing his/her team.
• Providing guidance and mentoring to associates
• Creating and executing training plans for team to include initial and ongoing training for new associates
• Contributing to Product Launch Management activities from an Implementation Coordinator perspective
• Documenting and presenting constructive performance assessments and sets developmental goals.
• Contributing to development of measurable individual and team objectives that are aligned with business and organizational goals.
• Assuring the consistent use of the company's implementation service methodology in all implementation and support functions for the region.
• Assuring disciplined management, customer communication, and expectation setting for customer implementations.
• Identifying both client and internal risks and developing and implementing mitigation/resolution strategies.
• Working collaboratively with other areas of the organization to build confidence, credibility and trust towards improvement measures and organizational goal obtainment.

Availity culture and benefits:

• Availity is a certified "Great Place to Work", a "Best Workplaces for Technology Companies", a "Best Workplaces for Women" and a "Best Workplaces for Millennials"!
• Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. "AvaiLadies", "Beyond Black", "HOLA", "Availity Pride", "VetAvaility" a Young Professionals Group and "She Can Code IT" a group for women in tech are some of the groups you can get involved in.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Manager resume review
• Recruiter video interview
• Manager video interview
• Panel video interview
• Senior leadership video interview

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Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.