Location: USA - Torrance, S Western Ave Division: Group Job Posting Title: Supervisor, Customs Time Type: Full Time Summary The Customs Supervisor will oversee and manage the customs operations of the company, ensuring compliance with customs regulations, laws, and procedures. The candidate will be responsible for leading a team of customs specialists, ensuring that all customs entries are processed accurately and timely, and providing exceptional customer service to clients. Duties and Responsibilities • Oversee the customs operations of the company, ensuring compliance with customs regulations and procedures • Lead and manage a team of customs specialists, providing guidance, support, and training as needed • Process customs entries and clearances for import and export shipments • Monitor and manage the timely processing of customs entries to avoid any delays or penalties • Develop and maintain relationships with customs officials, brokers, and other stakeholders to ensure smooth and efficient customs clearance processes • Ensure all customs-related documentation is accurate, complete, and in compliance with regulations • Provide exceptional customer service to clients, addressing any customs-related concerns or questions they may have • Conduct regular audits of customs operations to identify areas for improvement and implement corrective actions as necessary • Stay up-to-date with changes to customs regulations, laws, and procedures and ensure that the team is informed and trained accordingly Educational background / Work experience • Bachelor's degree in a related field such as logistics, supply chain management, or international business • Additional certification in customs or logistics is a plus • At least 5 years of experience in customs operations or customs brokerage, with a minimum of 2 years in a supervisory role • Knowledge of customs regulations, laws, and procedures • Experience working with customs officials, brokers, and other stakeholders • Strong understanding of import and export processes and documentation requirements Skills & Competencies • Excellent leadership and management skills • Strong attention to detail and ability to analyze and interpret complex data • Excellent communication and customer service skills • Ability to work under pressure and meet tight deadlines • Strong problem-solving and decision-making skills Function / Market & Industry Knowledge / Business Acumen / Processes Supervisory Responsibilities (if any) • Manage a team of customs specialists Preferred Qualifications • Strong knowledge of customs regulations and procedures in the region where the company operates • Experience working with the Automated Commercial Environment (ACE) system • Familiarity with trade agreements such as NAFTA, CAFTA, and TPP • Experience working with cross-functional teams in a global environment Language skills • Fluent in English (oral and written) Computer Literacy • Proficient in Microsoft Office Suite • Experience with customs-related software and systems such as ACE and CustomsLink is a plus. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. For this position, the expected base pay is: $70,000 - $93,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays. DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.