Commercial Credit Supervisor

Reports To: Senior Manager, Credit Services

Position Summary

The Commercial Credit Supervisor is responsible for leading the day-to-day operations of the Commercial Credit and Collections function, overseeing a team managing a commercial accounts receivable portfolio exceeding $200 million. This role is accountable for driving collection performance, mitigating credit risk, optimizing cash flow, protecting company assets, and supporting customer retention through effective credit and collection strategies. The position serves as a critical leadership role within Credit Services by developing team members, improving processes, ensuring compliance, and driving performance against key business objectives.

Key Responsibilities

Leadership & Talent Development

• Lead a team of (7) established Commercial Credit Analysts and (1) Lien Specialist responsible for a portfolio exceeding $200 million in receivables.
• Maintain performance expectations and accountability through monthly one-on-one meetings, performance reviews and ongoing feedback.
• Promote a high-performance culture focused on continuous improvement, and operational excellence.
• Provide leadership and guidance for complex customer situations, escalations, and collection challenges.

Credit & Collections Management

• Direct collection activities across the commercial portfolio to maximize cash flow, reduce delinquency, and minimize bad debt exposure.
• Monitor and manage portfolio performance through key metrics including DSO, DDSO, Collection Effectiveness Index (CEI), aging performance, percentage current, and accounts over 31 days past due.
• Review portfolio trends and department reports to identify risks and implement corrective actions.
• Evaluate and approve customer payment plans, term modifications, refunds, and other credit-related requests within established authority levels.
• Support the timely review and release of credit holds while balancing risk management and customer service objectives.
• Manage escalated collection matters and complex customer relationships while maintaining a professional, solutions-oriented approach.
• Oversee collection activities for international export customer accounts as assigned.

Construction, Job Sheet & Project Collections

• Provide leadership and oversight for commercial construction and project-based collections, including job sheet administration and account management.
• Ensure compliance with established job sheet policies, procedures, and approval requirements.
• Partner with Credit Risk, Sales, Customer Service and customers to resolve billing disputes, payment delays, and project-related collection issues.
• Utilize extensive knowledge of construction payment processes, project billing structures, retention management, and customer contract requirements to drive successful collection outcomes.
• Support order management decisions by evaluating project risk, customer payment history, and collection status.

Lien & Bond Management

• Manage mechanics lien and bond claim processes to preserve and protect company rights on commercial construction projects.
• Coordinate activities with legal partners, NCS, customers, and internal stakeholders to ensure timely filing and compliance with applicable regulations.
• Monitor project accounts requiring lien rights protection and ensure all required documentation is maintained.
• Provide subject matter expertise related to lien law compliance, bond claims, project risk mitigation, and construction collection best practices.

Operational Excellence & Process Improvement

• Identify opportunities to improve departmental processes, workflows, reporting, and operational effectiveness.
• Ensure adherence to company policies, internal controls, audit requirements, and regulatory standards.
• Support system reconciliation activities, reporting validation, and operational audits as required.

Systems, Reporting & Analytics

• Utilize SAP, GetPaid, and other credit management tools to monitor portfolio performance and collection activity.
• Support management initiatives through data-driven decision making and performance analysis.

What We Are Looking For

Qualifications

Required

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field; equivalent experience may be considered.
• Minimum of 7 years of progressive Commercial B2B Credit and Collections experience.
• Minimum of 2 years of leadership experience managing credit, collections, or accounts receivable teams.
• Experience managing commercial construction, project-based, and job sheet collections.
• Demonstrated expertise with mechanics liens, bond claims, and construction-related collection practices.
• Strong knowledge of commercial credit risk assessment, dispute resolution, and collection strategies.
• Experience using SAP, GetPaid, or comparable ERP and collections management systems.
• Advanced proficiency with Microsoft Excel and Microsoft Office applications.
• Excellent communication, negotiation, presentation, and relationship management skills.
• Strong analytical, financial, and problem-solving capabilities.

Preferred

• NCS lien services experience.
• Experience within HVAC distribution, manufacturing, construction, building products, or related commercial industries.
• Professional credit certification (CCA, CBA, CBF, CCE) or equivalent industry credentials.

Ideal Candidate

A results-oriented leader with deep expertise in Commercial B2B Credit and Collections, particularly within a construction-focused job sheet environment. The successful candidate combines strong people leadership with extensive knowledge of project collections, liens, bond claims, SAP, and portfolio management. They are passionate about developing teams, strengthening processes, mitigating risk, and delivering exceptional collection results across a complex $200M+ commercial portfolio.

What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $86,000 - $113,400 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company's applicable plan. Employees in this role are not eligible for overtime.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.