Job DescriptionThe
Supervisor, Credit Department will be a key member of the Credit department, which is responsible for the Revelyst brands in all regions except Europe. In addition to serving as the owner of cash application, this role will be the initial resource for assisting department members and escalation with collections and chargebacks. Training and reinforcing the existing processes as well as recommending improvements to increase efficiency and best practices.
This position reports to the Director, Credit and Collections and is based out of our Irvine office.
As the Supervisor, Credit Department, you will have an opportunity to:- Own the proper application of all payments received from our retailer customers across multiple systems and payment methods (ACH, wire, check, credit card) the day they are received; ensure unapplied and misapplied payments are investigated and resolved.
- Support month-end and year-end closing activities by preparing reports and documentation related to cash application and customer open balances.
- Responsible for the development and implementation of cash application policies and procedures maintaining best practices.
- Participate in system upgrades, automation initiatives, and integration projects to support business scalability.
- Serve as the primary point of contact for escalated collection, chargeback, and cash application issues, providing guidance and resolution strategies; Collaborate cross-functionally with Sales, Customer Service, and Distribution for resolution; work with Accounting on issues involving cash posting and GL and reconciliations.
- Support the Credit & Collections Director in coordinating daily team activities and monitoring performance metrics.
- Lead by example in managing a portfolio of complex customer accounts, understanding their contractual details, ensuring timely collections, researching and performing account open item reconciliations, maintaining strong customer relationships, and mitigating company risk.
- Negotiate payment plans with customers or escalate collection issues to management or the outside agency.
- Support the development and implementation of credit, collections, and chargeback policies and procedures maintaining best practices and efficiencies and streamline workflows.
- Mentor and assist team members by sharing best practices and using prior experiences to provide guidance on complex or difficult cases.
- Contribute ideas to process improvement initiatives and system enhancements to increase efficiency and reduce risk.
- Prepare and present reports on cash posting, unapplied cash, open chargebacks, past due balances, high risk customers, and other needs to review with management.
- Other duties as assigned.
You have:- Over 10 years of experience in cash application in an ERP and expertise in large customers' payments with many deductions on each one; commercial credit and collections, with a strong track record of successfully managing collections, deductions, and resolving disputes with complex consumer and sporting goods retailers and at least 2 years in a leadership role.
- Experience working in multi-entity and multinational environments.
- Proven understanding of credit risk assessment, collections strategies, customer account reconciliations, and retailer contracts.
- Experience utilizing large retailers' portals.
- Extensive experience with ERP systems such as SAP, Oracle or Netsuite;
- Ability to work in a complex organization having multiple business units, brands, and ERP systems.
- Proficiency with Microsoft Office applications (Outlook, Excel, Word, Teams, etc.).
- Clear and concise verbal and written communication skills; expert negotiation and problem-solving skills.
- Ability to work independently while supporting team goals in a fast-paced, high-volume, goal-oriented environment; properly prioritizing job responsibilities and issues to meet deadlines and expectations.
- Excellent analytical and problem-solving skills; Proactive and detail-oriented approach emphasizing accuracy in managing tasks and exercising judgement.
- Agility to be able to swiftly and successfully transition to shifting priorities in a dynamic environment.
- A continuous improvement mindset and the ability to drive change in a dynamic environment.
- Willingness to provide feedback for continual process improvement and setting best practices.
- Customer Service oriented mindset and behaviors to build positive professional relationships with internal and external partners and appropriately represent the Credit Department.
- Confidence, professionalism, and dedication to achieving high expectations.
- An associate or bachelor's degree in Finance, Accounting, Business Administration; certification from a commercial credit professional group; or equivalent experience.
- Ability to work on site in our Irvine, CA offices at least 4 days per week.
#LI-KR1
Pay Range:Annual Salary: $85,000.00 - $100,000.00
The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!
