What will you do?- Supports the personal and career development of all assigned employees
- Supervises the activities of assigned employees, manages workload, monitors attendance, and conducts performance reviews
- Interact with sales force to ensure that client service levels and expectations are maintained exceeded
- Support the sales force by participating in meetings with prospects as a subject matter expert on our custom service solutions
- Maintain awareness to ARI's position in the market. Also must have knowledge of our competition's strengths and weaknesses as it relates to program offerings and services
- Support their team members in developing, proposing and implementing strategic initiatives for their clients'
- Searches for opportunities to increase ARI business
- Engages in heavy client interaction and resolves any conflict between clients and various ARI departments
- Recommends process improvements to increase client efficiency
- Supports the development and presentation of customized Business Reviews that outline the client's expenses, compliance and program utilization
- Develops plans of action to address areas of opportunity based on industry best practices
- Participates in the recruiting and hiring of new staff members
- Responsible for the initial training of new hires as well as the ongoing development of their assigned team members
- Manages and proctors departmental meetings and training sessions
- Manages the transition of accounts and sensitive client communications
- Promotes client retention by providing exemplary customer service at all times
- Perform all other duties and special projects as assigned
What are we looking for?- Bachelor's degree in Business Administration or equivalent business experience
- Extensive experience in customer service
- Understanding of the fleet management industry and manufacturers vehicles and specifications an asset
- Advanced Microsoft Office skills
- Experience in building relationships and managing dynamic teams
- Strong supervisory skills and the ability to train and develop assigned employees.
- Must be able to think critically at a strategic level
- Ability to manage multiple priorities, pay close attention to detail and have follow-up skills.
- Must have presentation and meeting management skills
- Dedication to both personal and career growth
- Action-oriented with the drive to take initiative and accountability for decision-making
- Ability to effectively communicate, both orally and in writing, to all levels of employees and customers
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Pay: We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $99,490.00 - $141,770.00 CAD annually for full time employees. The annual compensation range is comprised of base pay earnings.
