Job DescriptionPosition Purpose:Supervise the daily functions within the Revenue Integrity Department with responsibilities for overseeing representatives and Senior Clerks to ensure quality service.Coordinate workflow, monitor compliance with revenue processes, and ensure customer inquiries are handled efficiently and professionally. Foster a customer-centric environment that prioritizes premier customer satisfaction through high-quality service delivery.
Primary Duties/Responsibilities:- Oversee daily workload distribution to ensure processing meets established internal service standards and adheres to all policies, procedures, CODIS/INCOME controls, tariffs, contracts, and regulations.
- Monitor compliance of revenue processes for completeness, correctness, and timeliness.
- Review and approve transmittals to ensure financial transactions align between internal records and bank records for each Business Unit.
- Monitor and approve manual bills that bypass the system, ensuring all billing details are accurately captured and processed.
- Conduct hydrant reconciliation to verify accurate billing for all hydrants across service areas.
- Monitor compliance of revenue processes for completeness, correctness, and timeliness.
- Ensure timely creation of new accounts for applicable Business Units within established service standards.
- Verify all consumption charges and miscellaneous charges are billed accurately according to current tariffs and municipal ordinances.
- Coordinate special inspections and project investigations as requested.
- Ensure staff adherence to documented operational procedures and training programs.
- Supervise bargaining unit employees in accordance with collective bargaining agreements and employee policy manual.
- Respond to customer inquiries, investigations, and complaints; escalate complex issues to Manager as needed.
- Assist with data collection for regulatory reporting and special projects.
- Provide coaching, feedback, and on-the-job training for direct reports.
- Complete required daily, weekly, and monthly billing-related reports as requested.
- Perform all other duties as assigned.
QualificationsEducation/Experience/Background:- College degree preferred in relevant field or equivalent work experience.
- 3-5 years supervisory experience, preferably in water utility operations
- Experience in areas of meter generated billing, payment processing, performance benchmarking, and work management within a union environment required.
- Experience in the creation and implementation of work procedures.
Knowledge/Skills/Abilities:- Proficiency with Google Suites and Excel.
- Working knowledge of general office and accounting principles.
- Demonstrated ability to work successfully in a fast paced environment.
- Ability to work independently with minimal supervision.
- Must be able to utilize sound judgment and decision making.
- Ability to synthesize data and translate insights into relevant, usable, actionable, strategic and tactical recommendations.
Additional InformationPay Range: $85000 to $90000 Per Year.
Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.
Sick leave - 56 hours; Observed Holidays - 11 days; Vacation - Flexible Time Off
Eligible for up to 10% Annual Performance Bonus.
