JetBlue Airways

Supervisor Aircraft Support Technician

JetBlue Airways • $120K — $164K *
Boston, MA 02115In-Person
Aerospace & Defense
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School Diploma or GED required
  • Valid FAA Airframe and Powerplant Certificate
  • 1 year of experience in heavy line maintenance or military servicing of commercial aircraft
  • 1 year as a JetBlue Technician or 2 years of aviation management experience
  • Valid Driver's License meeting JetBlue's insurance standards
  • Effective verbal and written communication skills
  • Proficient in Microsoft Office and internet navigation

Responsibilities

  • Supervise Aircraft Support Technicians and assign work functions
  • Ensure compliance with FAA, manufacturer, and JetBlue guidelines for cabin interior work
  • Verify ASTs' training for job tasks
  • Coordinate with departments for prompt resolution of maintenance issues
  • Schedule adequate staffing for cabin work
  • Develop maintenance programs and schedules for interiors
  • Maintain a safe and clean work environment

Benefits

  • Free space available travel on JetBlue
  • Comprehensive healthcare benefits
  • 401(k) plan with company match
  • Short-term and long-term disability insurance
  • Basic life insurance
  • Employee stock purchase plan
Full Job Description
Position Summary:

The Aircraft Support Technician Supervisor reports to the Manager of Aircraft Appearance. The Aircraft Support Technician Supervisor is responsible for supervising Aircraft Support Technician activities and has authority to assign work functions to the Aircraft Support Technicians (ASTs) assigned to duty under their supervision.

Essential Responsibilities:
  • Oversees the Aircraft Support Technician performing cabin interior work to ensure compliance with JetBlue, manufacturer and Federal Aviation Administration (FAA) regulatory guidelines.
  • Verifies ASTs have received necessary training for assignment to job tasks.
  • Assigns Aircraft Support Technician in accordance with requirements contained in work packages.
  • Coordinates with appropriate departments to accomplish prompt resolutions to problems that affect Interior line maintenance activity.
  • Coordinates with Line Maintenance Supervisors and Lead Maintenance Technicians with the nightly cabin maintenance and servicing of JetBlue Aircraft assigned to the Aircraft Support Technicians.
  • Ensure adequate staffing is scheduled for cabin work.
  • Ensures that cabin maintenance activities are performed in accordance with work issued by Maintenance Planning and in compliance with all company policies and procedures.
  • Ensures that all material and appropriate equipment is provided to complete assigned tasks.
  • Assists in developing maintenance program/ maintenance schedule for interiors.
  • Ensures that the work turnover is completed prior to end of shift.
  • Reviews all documentation and Maintenance & Engineering (M&E) system for completeness in accordance with company policy and procedures.
  • Keeps a safe and clean work environment with emphasis on preventing Foreign Object Damage (FOD).
  • Takes a significant role in the development of crewmembers to support their engagement, growth, and goal achievement by establishing clear performance expectations and accountability for crewmembers.
  • Other duties as assigned.


Minimum Experience and Qualifications:
  • High School Diploma or General Education Development (GED) Diploma
  • Valid Federal Aviation Administration (FAA) Airframe and Powerplant Certificate
  • One (1) year of experience servicing commercial aircraft in a heavy, line maintenance or Military Environment
  • One (1) year of experience as a JetBlue Technician or two (2) years of aviation management experience
  • Possess and maintain a valid Driver's License and a driving record from the state of your primary residence that meets JetBlue Airways' insurance standards
  • Ability to communicate effectively; in both oral and written communication
  • Proficient with the Microsoft Office suite and the internet
  • Available for overnight travel (10%)
  • Ability to remain alert to moving vehicles and aircraft
  • Able to crawl, bend, kneel, climb, and stoop frequently
  • Able to drive tugs, trucks, taxi aircraft or other company equipment
  • Depending on location, may need to acquire and maintain a United States Customs Clearance
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship


Preferred Experience and Qualifications:
  • Familiarity with accessing online Maintenance Manuals
  • Ability to work under pressure in a team environment
  • Strong leadership abilities


Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.


Equipment:
  • Computer and other office equipment
  • Operates lift trucks, snorkel lift, boom lift and tractor
  • Reflective safety vest, head bump cap, and ear protection
  • Issued reflective safety vest and ear protection
  • Ability to use handheld two-way radios, headsets and/or phone


Work Environment:
  • Work outdoors on the aircraft ramp side and/or the hangar
  • Flexible schedule required
  • Ability to work in elevated areas


Physical Effort:
  • Position requires physical work involving objects in excess of 50 pounds occasionally and/or in excess of 20 pounds frequently. Position requires crawling, bending, kneeling, and stooping frequently in confined spaces.


Compensation:
  • The base pay range for this position is between $120,973.00 and $164,277.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.


About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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