Southwest Airlines

Supervisor Aircraft Appearance - MDW

Southwest Airlines • $85K — $94K *
Chicago, IL 60629In-Person
Aerospace & Defense
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • High School Diploma or GED required
  • 5-7 years of relevant leadership experience preferred
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams)
  • Familiarity with Aircraft Appearance and Airline Operations
  • Ability to work flexible hours including nights and weekends

Responsibilities

  • Supervise Aircraft Appearance Technicians on duty to ensure quality and safety
  • Ensure compliance with OSHA, HAZMAT, and TSA requirements
  • Monitor and manage productivity and labor hour reporting
  • Conduct quality audits and inspections on completed work
  • Maintain accurate records and provide turnover reports at shift end
  • Order and monitor cleaning supplies to meet operational needs
  • Take appropriate disciplinary action when necessary

Benefits

  • Free flights for employees and their dependents
  • 401(k) retirement savings plan with employer contributions up to 9.3%
  • Annual profit-sharing contributions when company profits allow
  • Competitive health insurance options available from day one
  • Health plan coverage includes benefits for eligible dependents, including pets
Full Job Description
Department:
Technical Operations

Job Description:

All of Southwest's People come together to deliver on our Purpose; Connecting People to what's important in their lives through friendly, reliable, and low-cost air travel. The Supervisor Aircraft Appearance supports our Purpose by providing overall supervision, performance management, training, and support of assigned Aircraft Appearance personnel and operations. This role provides positive Leadership and ensures Aircraft Appearance delivers legendary Customer Service to both internal and external Customers. The Supervisor Aircraft Appearance is a skilled communicator and strong people leader who looks forward to making a meaningful impact on Technical Operations in Chicago.

Additional details:

  • This role supports all hours of the Southwest Operation, including early mornings, late evenings, and holidays.


  • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.


Model the Southwest Way
  • Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
  • Adhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
  • Invest in Leadership and self-growth through participating in continuous learning and development


Responsibilities
  • Provides supervision of all Aircraft Appearance Technicians on duty
  • Ensures workplace safety and that all OSHA and HAZMAT requirements are met
  • Ensures compliance with all TSA security requirements
  • Monitors productivity and labor hour requirements
  • Ensures the collective bargaining agreement is followed
  • Requests, assigns, and approves overtime
  • Ensures compliance of Aircraft Appearance program and task card requirements
  • Monitors, inspects and approves the completed work of aircraft exterior and interior cleaning performed on shift
  • Monitors Lead Appearance Technician assignments of personnel
  • Maintains accurate records of work accomplished each shift and provide turnover report
  • Ensures the Hangar and Line facilities are clean before the end of the shift
  • Monitors and orders cleaning supplies and notifies the Manager of Aircraft Appearance of any needs
  • Monitors sick leave and leaves of absence of all Appearance Technicians and takes appropriate action, including discipline when necessary
  • Ensures Aircraft Cleaning Vendor is complying with proper cleaning and security search procedures/policies and documentation.
  • Conducts quality audits on Aircraft Cleaning Vendor and submits results to both SWA and Vendor Leadership
  • May perform other job duties as directed by Employee's Leaders


Knowledge, Skills and Abilities
  • Ability to think like an owner. Demonstrates a high level of responsibility and provides direction in a Team-oriented, cross-functional environment
  • Ability to communicate in a flexible and effective manner (written, oral, interpersonal)
  • Ability to work independently to achieve results and in a Team environment
  • Ability to apply logical approaches to solving problems and identifying solutions
  • Proficient in Microsoft Office tools (Excel, PowerPoint, Word, Teams, etc.)
  • Skilled in team-building and consensus-building
  • Ability to build strong interpersonal relationships and lead through influence
  • Ability to learn and utilize all Southwest Airlines and Tech Ops Department software programs
  • Skilled ability to lead, and to establish a positive attitude with assigned personnel and other Company Employees


Education
  • Required: High School Diploma or GED


Experience
  • Demonstrated experience in directly or indirectly leading team(s)
  • Fully functioning, broad knowledge in:
    • Aircraft Appearance or other Airline Operations


Licensing/Certification
  • Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements


Physical Abilities
  • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
  • Ability to access restricted areas requiring climbing, crawling, and kneeling


Other Qualifications
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines
  • Must be able to work varying shifts including nights and weekends
  • Must be able to work extended hours as necessary to meet deadlines
  • Must be able to travel with some overnight stays to meet the requirements of the position
  • Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information


  • Pay & Benefits:
    Competitive market salary from $ 85,300 per year to $ 94,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
    Benefits you'll love:
    • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
    • Southwest will help fund your 401(k)-retirement savings with Company contributions up to 9.3% of your eligible earnings**
    • Potential for annual Profit-sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
    • Competitive health insurance for you and your eligible dependents (including pets)
    • Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment
    • Explore more Benefits you'll love: https://careers.southwestair.com/benefits
    *Pay amount does not guarantee employment for any particular period of time
    **401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
    ***Profit-sharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
    ****Southwest Airlines will consider your application if you have not interviewed by phone, virtually, and/or in-person and not selected for the Aircraft Maintenance Supervisor position at Chicago MDW in the last 12 months


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About Southwest Airlines

AirTran Airways, a Fortune 1000 company and wholly-owned subsidiary of Southwest Airlines (NYSE: LUV), has been ranked the number one low cost carrier in the Airline Quality Rating study for the past three years. AirTran Airways is the only major airline with Gogo Inflight Internet on every flight and offers coast-to-coast service on North America’s newest all-Boeing fleet.

Southwest Airlines Careers

Join the vibrant team at Southwest Airlines, a leading entity in the aviation industry known for its exceptional culture and commitment to innovation and diversity. As we continue to expand, there has never been a better time to explore job opportunities with us. Work You’ll Do At Southwest Airlines, we offer a variety of career paths ranging from aviation mechanics to customer service professionals, all united by a common goal of providing excellent service and maintaining the highest standards of safety. Our team members are the heart of our operations, and we empower them to succeed in their roles and beyond. Transform Your Career Step into a role at Southwest Airlines and join a team that values leadership, professional growth, and diversity training. Our employees are encouraged to lead from their first day, supported by our robust leadership development programs. Innovate with Us Southwest Airlines is at the forefront of innovation in the aviation industry. Join us and contribute to projects that redefine the future of air travel. Our collaborative environment fosters innovation, allowing every team member to make an impact. Be Part of a Great Team Our culture is built on connectivity and teamwork. At Southwest Airlines, you will work alongside dedicated professionals who share your passion for excellence. We celebrate diversity and believe it drives innovation, making us stronger and more responsive to our customers' needs. Future-Proof Your Career Southwest Airlines is committed to the professional development of our employees. With a wide range of benefits, from comprehensive health coverage to employee travel perks, we ensure that your career with us is rewarding. Continuous learning is part of our DNA, and we provide extensive training and development opportunities to help you grow your skills and advance your career. Internship Opportunities Kickstart your career with a Southwest Airlines internship. Gain invaluable industry experience, build your network, and learn from leaders who are eager to mentor the next generation of aviation professionals. Our internships offer a deep dive into the aviation world, preparing you for a full-time position in your chosen field. Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to new heights. Explore our job opportunities and find out how you can contribute to the Southwest Airlines family. Stay Connected Keep up to date with the latest career tips, insider perspectives, and industry-leading insights—all from the people who make Southwest Airlines a great place to work. Explore Discover how innovation at Southwest Airlines is shaping the future of air travel and how you can be a part of it. Read more about our projects, team achievements, and the impact we’re making in the industry. Southwest Airlines Careers Our commitment to professional growth, a dynamic culture, and fostering a diverse and inclusive workplace makes Southwest Airlines not just a great place to work, but a community where you can build a fulfilling career. Join us and see where your skills and passions can take you.
Learn more about Southwest Airlines
Size
58,865 employees
Market Cap
$19.8 billion
Industry
Aerospace & Defense
Net Income
-$3 billion
Founded
1971
5 Year Trend
-4.9%
Revenue
$9 billion
NASDAQ
LUV
* Ladders Estimates

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