City of Toronto

SUPERVISOR ADMINISTRATIVE SERVICES PS

City of Toronto • $89K — $132K *
Toronto, ON M3C 0E3In-Person
Business Services
5 - 7 years of experience
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Job Overview by Ladders

Qualifications

  • Post-secondary education in a relevant field (e.g., Business Administration) or equivalent experience.
  • Significant experience in staff management within corporate or unionized settings.
  • Strong expertise in automated payroll and time and attendance systems (e.g., SAP/UKG).
  • Proven ability to lead projects and initiatives from start to finish in fast-paced environments.
  • Valid Ontario Class 'G' Driver's License and ability to secure a City Permit.
  • Excellent interpersonal skills to foster effective relationships with staff and the public.
  • Demonstrated organizational skills for managing diverse tasks and meeting deadlines.

Responsibilities

  • Implement detailed administrative plans and recommend policies for program requirements.
  • Supervise and coordinate payroll, records management, and office administration activities within Paramedic Services.
  • Motivate and train assigned staff, promoting teamwork and high work standards.
  • Oversee day-to-day staff operations, including scheduling, performance evaluations, and grievance resolution.
  • Coordinate recruitment processes and ensure compliance with corporate policies and agreements.
  • Develop training programs focused on administrative and payroll practices for new staff.
  • Collaborate with Pension Payroll and Employee Benefits to troubleshoot payroll issues.

Benefits

  • Commitment to employee development and training opportunities.
  • Opportunity to lead a dynamic team in the paramedic services sector.
  • Access to comprehensive health and wellness programs.
  • Supportive work environment that emphasizes equity, diversity, and inclusion.
  • Engagement in corporate initiatives to enhance organizational performance.
Full Job Description
  • Job ID: 66073
  • Job Category: Administrative
  • Division & Section: Toronto Paramedic Services, PS Operational Support
  • Work Location: 4330 Dufferin St.
  • Job Type & Duration: Full-Time, Temporary Vacancy (12 months)
  • Salary Range: : $89,337 - $132,880
  • Shift Information: Monday to Friday, 35 Hours per Week
  • Affiliation: Non-Union
  • Number of Positions Open: 1
  • Posting Period: 31-July-2026 to 14-August-2026


Job Description

Toronto Paramedic Services is looking for an enthusiastic, well-organized people manager with payroll experience and a strategic focus, to ensure timely and accurate pay for its staff, and continuity of key administrative functions across the division.

Reporting to the Deputy Commander, Scheduling, Payroll and Administrative Services, the Supervisor Administrative Services PS will supervise and coordinate all administrative, clerical, payroll and time & attendance reporting activities. They will build strong relationships with our partners in the Pension Payroll and Employee Benefits (PPEB) and People and Equity (P&E) divisions to ensure alignment with corporate policies and to resolve specific inquiries. And this individual will use their strategic lens to develop ways to assist Senior Leadership in decision making, and address the long-term continuity of the unit, in order to support Paramedic Services staff who work as part of a 24/7 operation.

Major Responsibilities:
  • Implements detailed plans and recommends policies/procedures regarding program specific requirements.
  • Supervises and coordinates a wide range of services, within Paramedic Services including, but not limited to, payroll time and attendance, records management, courier and mail services, office administration.
  • Supervises, motivates, trains, recognizes and celebrates the successes of, assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and the encouragement of innovation in others.
  • Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
  • Coordinates recruitment and initiates disciplinary action as necessary, participating in the grievance process, ensuring equitable outcomes are met.
  • Supports the recruitment and promotional process for the Division, ensuring processes are fair and adhere to corporate policies, procedures and Human Rights Legislation and Collective Agreement provisions.
  • Develops innovative and appropriate training programs for the unit's staff in areas of administration and payroll related practices, programs and procedures, especially with a focus in onboarding new staff.
  • Works closely with the Pension Payroll and Employee Benefits (PPEB) division to identify and resolve payroll specific issues, and to mitigate for these in the future whenever possible.
  • Provides and interprets standard reports to management staff and based on the assessment of program needs and initiatives, suggests enhancements to these reports or the creation of new reports and dashboards to assist with decision making.
  • Ensures legislative requirements and corporate policy changes are incorporated and compliant with staff training, staffing plans and programs.
  • Develops payroll and administrative policies and procedures for the division and implements interim procedures of divisional administrative policies.
  • Ensures accurate payroll administration and time entry into the payroll system and the consistent management of payroll source documents, forms, files, records management, rosters, reports, and audit activities, to meet the required Corporate and internal deadlines. Provides input, recommends and monitors payroll codes and applications to ensure they are controlled and maintained.
  • Monitors and reports on the analysis of Paramedic pay variances arising from their six-week cycle. Liaises with employees, Management, PPEB and the Union to resolve overpayment/underpayment issues.
  • Monitors and provides oversight of organizational and position changes.
  • Evaluates, adjusts and introduces innovative strategies to new and emerging issues, administrative processes, staffing requirements and priorities to meet corporate initiatives and the client's operational goals, objectives and business needs.
  • Liaises with Finance, People & Equity, other divisions and various levels of staff to resolve administrative and payroll related issues, clarify roles and build partnerships, achieving mutual support and service improvements. Ensures that staff follow corporate guidelines, collective agreements and payroll procedures.
  • Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
  • Works collaboratively and in conjunction with, the Corporate Employee Relations team when providing advice on collective agreements and in administering Collective Agreement matters. Provides guidance and advice regarding Corporate and Divisional policies and procedures and legislative regulations to all levels of staff and ensures consistent and timely implementation and adherence throughout the division.
  • Participates in various corporate and divisional committees to identify, develop and implement various reports, management information systems, policies, processes and procedures for the improvement and coordination of corporate and divisional standards regarding SAP, Workforce Central and TeleStaff systems.
  • Maintains a continuous awareness of staffing levels. Analyzes and projects staffing requirements, and monitors resources to meet the Division's needs.
  • Reports, coordinates, presents and negotiates the recovery of overpayments as per the terms and conditions set out in the Local 79 and Local 416 Collective Agreements and corporate policies.
  • Coordinates the preparation and processing of the Division's payroll notification forms, employee separation forms, alternate rate forms, and employee payouts relating to internal promotions, transfers, terminations and retirements, etc.


Key Qualifications:
Your application must describe your qualifications as they relate to:
  1. Post-secondary education in a discipline pertinent to the role (e.g., Business administration, etc.) OR a combination of education and relevant experience.
  2. Considerable experience managing staff, providing team leadership and work direction in a corporate and/or unionized environment.
  3. Considerable experience and understanding using automated payroll/time and attendance systems (e.g., SAP/UKG)
  4. Experience successfully leading multiple project and change initiatives, from inception to implementation, in a detailed and time-sensitive environment.
  5. Must possess a valid Ontario Class "G" Driver's License and have the ability to obtain and maintain a City Permit.
  6. Excellent interpersonal skills with the ability to establish and maintain effective working relationships with public and staff.
  7. Excellent organizational skills with the ability to effectively establish timelines and handle a varied workload.
  8. Ability to exercise independent judgement and discretion in dealing with confidential matters.
  9. Familiarity with and the ability to appropriately apply applicable government legislation and statutes such as, Municipal Freedom of Information and Protection of Privacy Act, Accessibility for Ontarians with Disabilities Act, Employment Standards Act, and labour and human rights.
  10. Ability to support the Toronto Public Service values and to ensure a culture that champions equity, diversity, inclusion and respectful workplaces.


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10,001 employees
Industry
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* Ladders Estimates

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