What will you do? - Lead, coach, and develop a team of Account Executives, including performance management, career development, and succession planning
- Ensure consistent execution of the Account Executive operating model, including account cadence, risk identification, and proactive client management
- Oversee portfolio health by monitoring client satisfaction, service performance, and escalations across assigned accounts
- Proactively manage and mitigate client risk, ensuring timely resolution of issues and implementation of sustainable, root-cause solutions
- Partner with Sales to support client retention, identify growth opportunities, and participate in prospect engagements as a subject matter expert
- Guide team members in developing and executing strategic account plans that align with client goals and industry best practices
- Support the development and delivery of executive-level Business Reviews, ensuring clear insights into client performance, costs, compliance, and program utilization
- Identify portfolio-level trends and recommend strategic or operational improvements to enhance client outcomes and team efficiency
- Lead cross-functional collaboration to resolve client issues and drive continuous improvement initiatives
- Manage account transitions and sensitive client communications with professionalism and consistency
- Recruit, onboard, and train new team members, ensuring a strong foundation for success
- Facilitate team meetings, training sessions, and ongoing knowledge sharing to support capability development
- Maintain a strong understanding of industry trends, competitive positioning, and Holman service offerings to support strategic decision-making
- Promote a high-performance culture focused on accountability, engagement, and client satisfaction
- Perform other duties and special projects as assigned
What are we looking for?- Bachelor's degree in Business Administration or equivalent experience
- Extensive experience in client service within the fleet management industry
- Strong knowledge of fleet programs, vehicle manufacturers, and industry best practices
- Proven ability to lead, coach, and develop high-performing teams
- Strong strategic thinking and critical decision-making skills
- Ability to align client needs with organizational capabilities and long-term objectives
- Exceptional verbal and written communication skills
- Strong presentation and meeting facilitation capabilities
- Ability to influence stakeholders at all levels internally and externally
- Ability to manage multiple priorities with strong attention to detail and follow-through
- Strong problem-solving skills with a focus on proactive, data-informed decision-making
- Action-oriented with a strong sense of accountability and ownership
- Committed to continuous improvement, both personally and professionally
- Dedicated to delivering an exceptional client experience
Outputs:- Consistent execution of the Account Executive operating model across the team
- Improved client satisfaction, retention, and overall account health
- Reduction in client and internal escalations through proactive management and coaching
- Delivery of high-quality, impactful Business Reviews across assigned accounts
- Increased Account Executive capability, engagement, and readiness for career progression
- Strong team morale driven by recognition, feedback, and a collaborative environment
- Identification and implementation of process improvements that enhance efficiency and client outcomes
- Effective collaboration with peers and leadership to address challenges and drive innovation
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Pay: We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $95,510.00 - $136,100.00 CAD annually for full time employees. The annual compensation range is comprised of base pay earnings.
