City Of New York

Supervising Investigator

City Of New York$75K — $95K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma or equivalent plus 5 years experience in consumer/worker protection agencies, including 1 year in supervisory role.
  • Baccalaureate degree plus 1 year experience in a supervisory role in consumer/worker protection.
  • Equivalent education and experience to the above.
  • Strong understanding of NYC worker protection laws required.
  • License to operate a motor vehicle in New York is mandatory.

Responsibilities

  • Supervise and train 4-5 investigators on high volume caseloads.
  • Assign cases, interview complainants and witnesses, and analyze employer records.
  • Monitor and ensure the timely progress of investigations.
  • Review and approve written investigation reports for evidential support.
  • Manage investigator workflow and case progress using database reports.
  • Provide input on enforcement policy and communicate procedural changes.
  • Assist in creating procedures for implementing new worker protection legislation.

Benefits

  • Remote work eligibility for up to 2 days per week under the Flexible Work Pilot Program.
  • Opportunity for professional development and training.
  • Engagement in meaningful work that directly impacts worker rights.
  • Participation in a collaborative office environment with cross-disciplinary teams.
Full Job Description
DCWP is hiring for this position either on a provisional basis or through the 55a program. Permanent employees in the civil service title and comparable title (under 6.1.9) are also eligible to apply. **This position may be eligible for remote work for up to 2 days per week, pursuant to the Flexible Work Pilot Program. ** The Office of Labor Policy & Standards ("OLPS") enforces the City's worker protection laws, including the Protected Time Off Law, Fair Workweek scheduling laws that protect fast food and retail workers, and Delivery Worker Laws that protect delivery workers classified as independent contractors. We also administer the Freelance Isn't Free Act (FIFA) program, which assists freelance workers who have experienced wage theft and other violations. We obtain monetary compensation for workers for violations and bring companies into compliance. More information about our office is available at nyc.gov/workers. OLPS is seeking a Supervising Investigator to supervise 4-5 staff members who investigate potential violations of NYC worker protection laws. Key responsibilities include: -Maintaining a strong understanding of the laws OLPS enforces. -Training and supervising OLPS investigators in handling high volume investigative caseloads, including assigning cases to investigators, interviewing complainants and witnesses, obtaining and analyzing records from employers, actively monitoring and ensuring investigations progress from week to week, reviewing, editing, and approving written materials, assisting with case strategy and charging decisions, ensuring accurate calculation of amounts owed in employee relief and civil penalties, and engagement with businesses and attorneys to negotiate resolution of charges. -Supervising investigators in cases that are complex and/or broad in scope, in collaboration with OLPS data scientists and attorneys. -Reviewing written investigation reports to ensure all charges are supported by sufficient evidence and adequately documented, working with investigators to edit reports as necessary, and approving final reports. -Monitoring investigator case progress using database reports and assisting with office database management. -Managing assignments and workflow of complaints to investigators. -Providing input and recommendations to supervisors concerning OLPS standard investigative processes and enforcement policy and communicating changes to OLPS investigators. -Contributing to development of procedures and materials to implement new legislation. -Staying up-to-date with various federal, state, and city laws and regulations. -Testifying at the Office of Administrative Trials and Hearings' Trial Division about investigation findings and process. -Complying with office policies and procedures, including entering accurate information into and uploading documents into OLPS case management databases and ensuring supervisees do the same. -Interviewing applicants for investigator positions with OLPS and giving input on hiring decisions. -Writing annual evaluations, giving regular feedback to investigators, supporting investigators' professional development, and enforcing DCWP policies, including the DCWP code of conduct and the time and leave manual. ASSOCIATE INSPECTOR (CONSUMER - 33998 Qualifications 1. A four-year high school diploma or its educational equivalent and five years of full-time satisfactory experience in a consumer or worker protection agency conducting inspections or investigations, at least one year of which must have been in a supervisory or administrative capacity or as an Inspector Assignment Level II; or 2. A baccalaureate degree from an accredited college and one year of full-time satisfactory experience in a consumer or worker protection agency conducting inspections or investigations in a supervisory or administrative capacity or as an Inspector Assignment Level II; or 3. Education and/or experience equivalent to "1" or "2" above. College education may be substituted for the required experience on the basis of 30 semester credits for each year of required experience. However, all candidates must have a four-year high school diploma or its educational equivalent. License Requirement: Possession of a Motor Vehicle Driver License valid in the State of New York at the time of appointment. The license must be maintained for the duration of employment. Additional Information

About City Of New York

The City of New York is the most iconic and dynamic city on the planet. With a population of more than 8.4 million people, New York is not only the largest city in the United States — it is the academic, cultural, commercial, and financial capital of the world. City government is filled with opportunities for talented individuals seeking to improve their communities and make a meaningful difference in the lives of their fellow New Yorkers. Every day, the City’s more than 300,000 employees improve infrastructure, provide vital social services, build technology, protect health and safety, and so much more.

City of New York Careers

There has never been a better time to explore the diverse job opportunities at the City of New York—the hub of professional growth and innovation in the public sector.

Work You’ll Do

Join the City of New York’s dynamic team to contribute to the community and enhance the city’s services across a broad spectrum of disciplines. The City of New York offers a unique opportunity to engage in meaningful work that impacts the lives of millions while navigating through a career filled with learning and growth. Transform the metropolitan landscape and enrich the lives of its residents with the best minds in public administration, urban planning, and community services. The City of New York stands at the forefront of urban management and innovation. Lead with a unique position in public service, at the intersection of technology, community needs, and sustainable development. Work alongside a diverse team of professionals dedicated to improving city operations and enhancing the quality of urban life. Collaborate with the largest network of public service experts in the nation, fostering leadership, diversity training, and professional development.

Introducing the City of New York Public Service Careers

The team is building a market-leading public service career path to help professionals master their roles and contribute effectively to the city’s development.

Do Innovative Work

Join a vast network of experts—dedicated professionals at the intersection of governance, community service, and urban innovation.

Drive Change in Public Service

Deliver targeted solutions and policies that enhance city living and maintain New York as a leading global city through a depth and breadth of expertise that’s second to none.

Be Part of a Great Team

Engage in a wide range of city projects utilizing cutting-edge technology and strategies, harnessing the unparalleled capabilities, scale, and collaborative spirit of a dedicated public service team.

Future-proof Your Career

Advance your career with limitless opportunities in the public sector, supported by unmatched training, development programs, and certification support.

Explore

From improving city infrastructure to enhancing public safety, the City of New York offers a platform for professionals to apply their skills, innovate, and lead.

The City of New York Public Service Initiative

The combined efforts of various departments help overcome urban challenges and lead transformation in city management. Professionals around the globe look to the City of New York for new strategies and solutions to drive significant change and growth in urban living. ## Stay Connected

Join the Team

Search open positions that match your skills and interests. The City of New York looks for passionate, curious, creative, and solution-driven team players. SEARCH CITY OF NEW YORK JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who serve here.

READ CAREERS BLOG

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover what exciting and rewarding opportunities await in the City of New York.
Learn more about City Of New York

Similar Jobs

More Jobs at City Of New York

More Education, Government & Non-Profit Jobs

Find similar Supervising Investigator jobs: