Department
Department of Human ServicesDivision
Social/Human ServicesSalary
$79,457.00 - $89,861.00Job Profile
Scheduled Work Days & Work Hours

Monday - Friday; 8:30am - 4:00pm

35 Hours - Standard

Restricted/Limited to the leave of the prior incumbent

This position is assigned to the Call Center
Job Requisition Number
JR104018 SUPERVISING ELIGIBILITY TECHNICIAN (Open)Pay Grade
C00A28 AClassification
Supervising Eligibility TechnicianClass Definition

GENERAL STATEMENT OF DUTIES: To plan, assign, supervise and review the work of a staff engaged in performing eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments; to perform complex eligibility determination evaluations; and to do related work as required.

SUPERVISION RECEIVED: Works under the general direction of a superior with wide latitude for the exercise of initiative and independent judgement; work is subject to review upon completion for conformance to established standards, rules and general policy.

SUPERVISION EXERCISED: Plans, assigns, supervises and reviews the work of a technical and clerical staff.

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:

• To plan, assign, supervise and review the work of a staff engaged in: performing eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments; assisting applicants/recipients in filling out applications/providing supporting evidence; referring to service personnel those applicants/recipients who express a need for service oriented functions; providing information to applicants/recipients and the public in general concerning eligibility requirements for various assistance programs; conducting in-person interviews - both in office and field; and other eligibility related functions.
• To perform complex eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments where several program areas are involved.
• To refer to service personnel those applicants/recipients whose situation indicates a need for service oriented functions.
• To collect data and prepare reoccurring and special reports, including simple statistical breakdowns.
• To do related work as required.

REQUIRED QUALIFICATIONS FOR APPOINTMENT:

KNOWLEDGES, SKILLS AND CAPACITIES: A thorough knowledge of federal and state law and regulations concerning initial and continuing eligibility requirements for assistance payments; a thorough knowledge of departmental policy concerning the conducting of interviews and the ability to conduct complete and thorough information gathering interviews; a working knowledge of assistance programs; the ability to provide information and deal with applicants/recipients and the public in general in a tactful and courteous manner; the ability to supervise a staff of technical and clerical workers; the ability to follow written instructions and to complete eligibility related forms and applications; the ability to prepare and submit special and reoccurring reports including statistical breakdowns; the ability to recognize specific information from a mass of data; and related capacities and abilities.

EDUCATION AND EXPERIENCE:

Education: Such as may have been gained through: successful completion of at least two years of academic study in an accredited institution of higher learning; and

Experience: Such as may have been gained through: full-time employment in a responsible position which required the making of evaluations and important decisions based on a review of information gained through interviews, applications or completed records.

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.
Supplemental Information

Assigned to the Call Center