About the JobRequirements:- Language: English (spoken and written) and French is an asset.
- Education: Degree in Information Technology, Computer Science, or a related field.
- Master's degree is an asset.
- Experience: 5 - 7 years experience in IT with at least 3 in a leadership role.
- Strong understanding in change management, cybersecurity, and audit practices.
- Strong leadership skills and team management skills.
- Proficiency in project management software, IT service management tools, and productivity suites.
Key Responsibilities:Leadership & Team Management:- Supervise direct reports, providing guidance and support for daily operations.
- Foster a positive, collaborative work environment, ensuring the team meets performance goals.
IT Systems & Applications Management:- Manage critical production systems, including PI, Proficy, Elixir to ensure they are functioning optimally.
- Oversee the mill's domain, applications, and all related IT systems to ensure proper integration and continuous availability.
- Administer licenses for various software and ensure compliance with licensing agreements.
- Collaborate with and support 3rd party groups aligned with business functions such as SAP and Empath.
Cloud & Network Administration:- Administer and manage Azure cloud infrastructure, ensuring availability and cost optimization of cloud resources.
- Oversee subscriptions to various IT services and tools used by the mill to ensure proper utilization and cost control.
- Manage virtual machine (VM) environments, ensuring resource allocation and system performance align with operational needs.
- Assist and monitor the mill's network infrastructure to ensure security, stability, and performance.
Process Control Systems & Development:- Oversee the implementation and management of the mill's process control systems, such as PI and Proficy, ensuring accurate data collection, analysis, and reporting.
- Collaborate with production teams to develop and refine custom solutions and improvements to control systems.
- Identify opportunities for optimization and automation in manufacturing processes, leveraging technology to enhance productivity and reduce downtime.
Support & Maintenance: - Provide ongoing support for the IT environment, troubleshooting technical issues and working with external vendors as necessary.
- Conduct system upgrades, patching, and regular maintenance to keep systems up to date and secure.
Security & Compliance: - Ensure the network and systems are protected against cyber threats by implementing security measures, conducting audits, and ensuring compliance with industry standards.
- Maintain regular backups of critical systems and data to ensure business continuity in the event of an outage or disaster.
Collaboration & Communication:- Liaise with senior management and other departments to identify IT needs and ensure alignment with business objectives.
- Provide regular reports on system performance, incident resolution, and project progress to leadership.
Project Planning & Implementation:- Lead and manage IT-related projects, including planning, execution, and delivery. Ensure that projects are completed on time, within scope, and within budget.
- Collaborate with cross-functional teams to gather requirements, define project goals, and establish timelines.
- Monitor project progress, resolve issues as they arise, and provide updates to leadership.
- Ensure projects are aligned with the organization's strategic objectives and business priorities.
Audit and SOX Compliance:- Ensure compliance with SOX (Sarbanes-Oxley) controls by following relevant auditing and reporting requirements.
- Work closely with internal and external auditors to provide necessary documentation and ensure that controls are properly implemented and adhered to.
- Implement and maintain policies and procedures to ensure compliance with all regulatory and industry standards, particularly in relation to data security and IT governance.
Budget Management:- Maintain and manage the IT department's budget, ensuring that expenditures align with the organization's financial goals.
- Review and forecast IT-related costs, making recommendations for cost-saving initiatives without compromising service quality.
- Collaborate with senior management to prepare budget proposals for IT projects and services, ensuring that the budget meets business needs while remaining cost-effective.
Help Desk Ticketing & Incident Management:- Oversee the help desk ticketing system, ensuring that all IT-related support requests are logged, prioritized, and resolved in a timely and efficient manner.
- Manage and monitor ticketing workflows to ensure incidents and service requests are handled according to established service level agreements (SLAs).
- Provide oversight and continuous improvement of the ticketing process, ensuring high levels of customer satisfaction across all internal stakeholders.
- Ensure proper documentation and follow-up on recurring issues to facilitate long-term solutions and system improvements.
Commitment:- Comply with all health, safety, and environmental standards, as well as applicable regulations and laws.
Please send your resume and cover letter to:
Please include the job title in the subject line of your email.
We thank all who apply but will only be contacting those selected for an interview. 
