Job ID: 15941
Business Unit: New York City Transit
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Electronics Maintenance
Date Posted: May 26, 2026
Description Title : Superintendent, AFC Technical Support & Quality Assurance
Department : Subways
Authority : New York City Transit
Division/Unit : Electronics Maintenance Division
Work Location : 2 Broadway
Hours of Work : 8AM - 4PM
Compensation :
$152,072.00 UTLO
Reporting Manager (If Applicable): General Superintendent, AFC Tech Support & Quality Assurance
POSITION SUMMARY This position is responsible for the technical support and quality assurance of the OMNY/ Automated Fare Collection system for AFC/BE maintenance. This includes the management of process reviews and system validations pertaining to the design, testing, installation and maintenance of the AFC system and subcomponents. Developing and maintaining maintenance procedures that assure compliance design specifications and internal operating procedures/practices. Overseeing investigations and failure analysis of anomalies as it applies to ongoing maintenance activities.
RESPONSIBILITIES: - Oversee lab and field testing of fare collection equipment and software across various stages of development.
- Lead and monitor the Technical Support Group in creating comprehensive maintenance procedures and conducting field audits.
- Track and analyze Automated Fare Collection (AFC) equipment failures occurring after the warranty period.
- Develop and maintain AFC maintenance training modules to support the ongoing skill development of AFC maintainers and supervisors.
- Supervise bench - level testing activities.
- Oversee software and hardware product evaluations related to future AFC technologies.
EDUCATION AND EXPERIENCE: A bachelor's degree from an accredited college in Electrical Engineering, Electronics Engineering Technology or a closely related field of study and 8 years of full-time related experience, of which 5 years must have been in a managerial/supervisory/administrative capacity; Or
A satisfactory combination of education and experience.
DESIRED SKILLS - Strong Supervisory and/or Program Management skills,
- The ability to troubleshoot and support technical issues using standardized procedures,
- Knowledge and experience in electro-mechanical and electronic based revenue collection equipment and operations,
- Ability to solve complex problems and effectively allocate resources,
- Prior experience installing, maintaining, and troubleshooting large scale technology-based systems,
- Excellent analytical, written, and verbal communication skills,
- Strong organizational and administrative skills.
SELECTION METHOD Based on evaluation of education, skills, experience, interview, and written assessment.
All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.
OTHER INFORMATION Appointment may be at a comparable level to current level of selected candidate. (If necessary)
As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.
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