The RoleAs an Agent Architect at 1mind, you are the master orchestrator of our AI Superhumans. You don't just "onboard" customers; you design the digital consciousness and operational framework that allows our AI to integrate seamlessly into a customer's ecosystem.
This is a hybrid role requiring a key blend of technical engineering, systems thinking, and consultative leadership. You will be the primary technical guide for our customers, taking them from a conceptual vision to a fully activated, high-performing AI workforce. You will map complex workflows, configure intricate agent behaviors, and ensure our Superhumans are transformative team members for our clients.
What You'll Do- Architect Superhuman Activation: Lead the technical discovery and "blueprint" phase for new customers, mapping their existing business systems to our AI framework.
- System Mapping & Integration: Design and implement the data flows between 1mind agents and client tech stacks (CRMs, MAPs, APIs, and proprietary databases).
- Experiential Configuration: Fine-tune Superhuman experiential elements such as visualizations, logic gates, and response triggers.
- Customer Consultation: Serve as the technical face of the services team, guiding stakeholders through the activation journey and translating complex technical hurdles into clear, actionable outcomes.
- Quality Assurance & Optimization: Conduct rigorous testing of agent behaviors pre & post-deployment to ensure peak performance and reliability.
- Feedback Loop: Partner with Product and Engineering teams to advocate for new features and platform enhancements based on real-world activation challenges.
Experience- 3 - 5+ years in a technical, customer-facing role (e.g., Solutions Architect, Implementation Engineer, or Technical Account Manager) within a SaaS environment.
- Proven track record of system integration: You should be comfortable working with REST APIs, webhooks, and middleware.
- Background in Workflow Design: Experience mapping complex business processes using tools like LucidChart, Miro, or Visio.
- Client Management: Experience managing high-stakes projects for enterprise-level stakeholders, specifically during the "onboarding" or "activation" lifecycle.
What Will Help You Thrive- The "Architect" Mindset: You enjoy zooming out to see the big picture of a system, but you have the discipline to zoom in and fix a broken line of logic.
- High Emotional Intelligence: You can read a room and pivot your communication style from "deeply technical" for developers to "value-driven" for executive stakeholders.
- Adaptability: You are excited by the "blank canvas" of AI and aren't afraid to build the playbook as you go in a fast-evolving industry.
- Relentless Curiosity: You want to understand the "why" behind every customer request to build a better "how."
Preferred Skills- AI/ML Literacy: Familiarity with LLM prompt engineering, vector databases, or natural language processing (NLP) concepts.
- Technical Proficiency: Knowledge of Python, JavaScript, or SQL is a major plus for troubleshooting integrations.
- Industry Knowledge: Experience in CX (Customer Experience) or Digital Transformation sectors.
- Project Management: Proficiency with tools like Asana, Jira, or Monday.com to keep multi-phase activations on track.
