Are you a results-driven leader with a passion for aesthetics, sales, and creating exceptional guest experiences?Chapter Aesthetic Studio is seeking a driven, guest-focused
Studio Director to lead studio revenue performance, develop a high-performing team, and deliver exceptional guest experiences in our highest volume location, Fargo, ND. This role combines hands-on sales leadership with operational oversight, partnering closely with the Managing Clinical Director (MCD) to drive business results, optimize studio performance, and support a seamless guest journey from consultation through retention.
Job Type: Full-Time
Salary: $90-$100K+ depending on experience, plus eligibility for monthly incentive pay
What You'll DoDrive Revenue & Sales Performance- Drive studio revenue growth and achieve sales and profitability goals
- Lead consultative guest experiences, including scans, needs assessments, and treatment recommendations
- Coach team members on consultative selling strategies that improve conversion, retention, memberships, and retail sales
- Monitor KPIs including conversion, utilization, and revenue performance to identify opportunities and drive results
- Execute strategies that increase guest retention, rebooking, and lifetime value
Lead & Develop a High-Performing Team- Recruit, coach, and develop a collaborative, results-driven team focused on sales excellence and exceptional guest care
- Provide ongoing feedback, accountability, and recognition tied to studio performance goals
- Foster a positive, guest-centric culture rooted in teamwork, accountability, and operational excellence
- Lead daily huddles and team meetings to align priorities and drive execution
Deliver an Exceptional Guest Experience- Ensure a seamless, personalized guest experience from consultation through follow-up care
- Partner closely with clinical teams to support outstanding guest outcomes and satisfaction
- Resolve guest concerns with empathy and professionalism to build loyalty and trust
- Support local marketing and community outreach initiatives that drive guest acquisition and brand awareness
Oversee Operations & Studio Performance- Manage daily operations including scheduling, guest flow, inventory, and POS management to ensure efficiency and consistency
- Aligns staffing and treatment capacity with business demand
- Monitor financial performance and key operational metrics to support studio profitability
- Maintain compliance with HIPAA, company policies, and brand standards while supporting front desk and sales operations as needed
Requirements/Qualifications - Bachelor's Degree required, Master's preferred
- A minimum of five years (5) years of leadership/managerial experience
- A people centric leader who motivates and inspires others to achieve success
- Devoted to relentless communication and results
- Ability to lead, mentor, and manage a team while problem solving during day-to-day obstacles
- Proven track record of exceeding established revenue goals
- Compelling interpersonal and communications skills (verbal and written), strong ability to influence and build rapport
Salary: $90-$100K+ depending on experience, plus eligibility for monthly incentive pay
