The Program Supervisor for the Street Outreach Team at BACS provides leadership, guidance, and support to a dedicated team working directly with individuals experiencing homelessness and other barriers to stability. This role is responsible for overseeing day-to-day program operations while ensuring outreach services are compassionate, trauma-informed, culturally responsive, and focused on building trust and meaningful connections within the community.
The Program Supervisor plays a key role in supporting staff development, coordinating services, maintaining strong community partnerships, and ensuring the program meets its goals and contractual requirements. At least 1 year of managing direct staff working in HMIS/CES is required.
Responsibilities- Meet clients where they are to implement consumer-centered services that are needs-driven, strengths-based and culturally relevant.
- Manage flow of referrals, intakes, and discharges of participants and ensures accessibility and welcoming of all people.
- Be an available and engaged manager, supervise staff including hiring, training, and performance evaluations.
- Hold direct services teams accountable to providing highest quality services to clients.
- Assures that services are provided in collaboration with all applicable funding streams and regulations. Responsible to ensure contract compliance with all funders to include grant management, presentations, and reports.
- Supervises staff including hiring, training, and performance evaluation.
- Responsible for the implementation of the service delivery model and in support of BACS mission, vision, values.
- Responsible for the implementation of consumer-centered services that are needs-driven and strength-based, and are culturally relevant.
- Manages the maintenance of records and other administrative requirements. Ensures compliance with documentation and charting requirements for all funding streams.
- Implements Continuous Quality Improvement standards and works with staff to implement systems for CQI
- Communicates effectively and conscientiously utilizing strength-based language and philosophy throughout all aspects of program supervision.
- Participates in the delivery and attendance at trainings for the purposes of agency, professional, and personal development.
- Other duties as assigned.
Competencies- Possesses influencing/negotiating skills and excellent oral and written communication. Political savvy.
- Maintains a customer service and strength-based orientation. Embraces diversity in all aspects.
- Possesses problem solving skills and conflict resolution skills.
- Is resilient and demonstrates ability to embrace adversity. Has the ability and eagerness to promote continual learning.
- Strategic thinker and visionary. Possesses external awareness and motivation towards mission and services of agency.
- Assesses strengths and needs in the supervision of clinical work. Holds an attitude of strength-based, person-centered services.
- Works well with others and behaves professionally and ethically while developing professionally.
- Expresses facts and ideas verbally and in writing in a clear, concise and organized manner.
Qualifications- Associates degree required, BA preferred in a related field.
- Minimum of 1 year of managing teams and progressive administrative, direct service, and leadership skills and experience in the social service field.
- Four years' experience in behavioral health, rapid rehousing, temporary housing, permanent supportive housing, or shelter services.
- Experience with Coordinated Entry System (CES) and HMIS , Medi-Cal and/or CalAIM
- Demonstrated capacity leading diverse and multi-disciplinary teams toward a common goal required.
Other requirements:
- Valid California driver's license, personal vehicle, and proof of personal vehicle insurance coverage. DMV printout required.
Benefits/Perks- Highly competitive compensation, Program Supervisor: $90,000 per year
- 100% employer-paid medical, dental, and life insurance coverage options for employees, plus a vision reimbursement program. Children's healthcare coverage is available for as little as $25/month. Average employer-paid benefit value: approximately $913/month per enrolled individual. BACS contributions apply to company-sponsored plans only.
- 31 days off (PTO/Holiday), increasing with tenure.
- 403b. After 1 year of service BACS Matching contribution
How to apply:Submit a resume with a cover letter highlighting your relevant experience.
