The Street Outreach Manager leads field-based outreach operations with a dual focus on generating high-quality member referrals into CalAIM Enhanced Care Management (ECM), Community Supports (CS), and Behavioral Health (BH), while building durable, strategic relationships with community-based organizations (CBOs).
This role is accountable for outreach performance, referral pipeline development, and the establishment of trusted partnerships that drive sustained referral flow, coordinated care, and improved member outcomes.
What This Role Looks Like (Day-to-Day Reality)
- Lead and oversee outreach operations within Santa Clara County
- Spend time in the field supporting outreach staff, partners, and referral development
- Manage outreach performance, referral pipelines, and partnership growth
- Collaborate with ECM, CS, and Behavioral Health teams to ensure alignment and handoffs
- Track performance metrics and adjust strategies in real-time
- Build and maintain strong community presence across the county
This role requires strong leadership, strategic thinking, and the ability to operate in fast-paced, community-based environments
What You'll DoReferral Generation & Pipeline Development
- Lead outreach strategies to identify, engage, and refer ECM-, CS-, and BH-eligible members
- Set clear expectations for outreach staff related to referral targets and productivity
- Monitor referral volume, quality, and conversion rates
- Identify barriers to referral acceptance and implement corrective strategies
Community Partnership Development (Strategic Focus)
- Establish and sustain relationships with shelters, housing providers, street medicine teams, behavioral health providers, and community organizations
- Build strategic referral pipelines that support program growth and member access
- Position Pacific Health Group as a trusted partner within the local ecosystem
- Participate in coalitions, case conferences, and coordinated outreach meetings
- Formalize referral workflows and communication pathways with key partners
Staff Supervision & Performance Management
- Supervise and coach outreach staff with a focus on relationship-building and referral generation
- Train staff on effective community engagement and partnership development
- Conduct performance reviews tied to outreach productivity and outcomes
- Support team development and accountability
Outreach Operations
- Oversee daily outreach activities across Santa Clara County
- Prioritize high-impact locations and partnerships that drive sustainable referrals
- Support staff in complex field-based engagement and enrollment efforts
- Ensure outreach coverage aligns with program growth and access goals
Program Integration (ECM, CS, Behavioral Health)
- Maintain strong knowledge of ECM eligibility pathways and Community Supports services
- Coordinate closely with care management and operational teams for seamless handoffs
- Align outreach strategies with health plan and county priorities
Cross-County & Health Plan Coordination
- Serve as the primary contact for outreach-related referral activity (if supporting additional regions or plans)
- Participate in performance reviews and partner meetings
- Support reporting, audits, and compliance requirements
Documentation, Data & Quality Improvement
- Ensure accurate documentation of outreach, referrals, and partnerships
- Analyze referral trends, partner performance, and outreach effectiveness
- Lead continuous improvement initiatives to strengthen referral pipelines
How Success Is Measured
- Consistent referral volume and successful conversion into ECM, CS, and BH programs
- Strong, reliable partnerships with key community organizations
- Positive feedback from county and health plan partners
- Outreach staff performance, engagement, and development
- Growth and sustainability of referral pipelines
Who Thrives in This Role
- Is a strong leader who can manage field-based teams
- Excels at building strategic partnerships and community relationships
- Is data-driven and performance-focused
- Is proactive, solution-oriented, and highly organized
- Thrives in dynamic, fast-paced, community-based environments
- Is passionate about improving access to care for underserved populations
Schedule: Monday - Friday 8:30 AM - 5:00 PM
WorkStructure: Primarily field-based with regional oversight responsibilities
Location: Hybrid - Field Based (Santa Clara County)
This includes locations within:- San Jose
- Sunnyvale
- Santa Clara
- Palo Alto
- Cupertino
- Milpitas
RequirementsMinimum Qualifications
- Experience: 5+ years in community outreach, healthcare, social services, or related field
- Leadership experience supervising field-based or outreach teams
- Strong understanding of Medi-Cal, CalAIM, ECM, Community Supports, and Behavioral Health programs
- Proven experience building and maintaining community partnerships
- Strong communication, leadership, and relationship management skills
- Ability to manage multiple priorities and partnerships effectively
- Strong technical proficiency, including CRM systems, reporting tools, and documentation platforms
- Ability to analyze data and translate insights into actionable strategies
Work Requirements
- Ability to travel extensively within Santa Clara County
- Valid California Driver's License and reliable transportation
- Ability to work occasional evenings or weekends for community events
- Ability to work in a hybrid, field-based leadership role
BenefitsCompensation & Benefits
- Salary Range: $80,000.00 - $90,000.00 annually, depending on experience, qualifications, and internal equity
- Monthly stipend
- PTO + paid sick time
- 11 paid holidays (including birthday and floating holiday)
- 4 paid volunteer hours per month
- 90% employer-paid employee-only medical benefits
- Flexible Spending Account (FSA)
- Short-term & long-term disability, AD&D
- Employee Assistance Program (EAP)
- 401(k) with company match
- Professional development opportunities
- Quarterly in-person events
- Employee discount programs
