Summary

The Manager, Strategy and Emerging Accounts is primarily responsible for owning the health, commercial performance, and contract governance of emerging accounts. This role emphasizes hands-on account management, contract oversight, and cross-functional execution, while supporting targeted strategic initiatives that enable account growth and operational delivery. The manager operates with ownership for assigned accounts and coordinates with senior leaders on high-impact decisions.

Compensation

$89,000 - $113,000 yearly salary range. (Subject to Compensation Study Upon Candidate Selection)

Responsibilities

Emerging Accounts Governance and Contract Oversight
• Own governance for assigned emerging and non captive OEM accounts, driving performance, profitability, and service delivery.
• Manage contract lifecycle for assigned accounts, including monitoring scope, rates, billing, KPIs, escalation clauses, renewals, and service commitments.
• Ensure contract compliance by coordinating with Legal, Finance, Operations, Commercial, and Corporate Planning to translate obligations into operational actions.
• Identify and mitigate commercial and contractual risks, leading corrective actions and negotiating amendments or clarifications as needed.
• Maintain and present contract dashboards, account health reports, and executive summaries to provide clear visibility and support renewal and upsell decisions.

Key Account Management and Customer Delivery
• Serve as the primary internal owner for assigned emerging accounts, ensuring consistent customer engagement and operational follow through.
• Coordinate onboarding, transitions, and handoffs between Business Development, Operations, and Customer Interface to ensure smooth service start ups.
• Monitor operational performance against contractual KPIs and lead remediation plans when service levels deviate.
• Build strong customer relationships to surface growth opportunities, resolve escalations, and protect service integrity.

Business Case Development, Performance Tracking, and Strategic Support
• Develop, validate and support business cases for account expansions, new services, and greater opportunities tied to assigned accounts.
• Support financial and operational modeling including cost structures, revenue projections, ROI scenarios, and margin assumptions.
• Establish and track account and project KPIs to measure performance against financial and operational targets.
• Lead post implementation reviews for account initiatives to capture lessons learned and improve future execution.
• Contribute to targeted strategic initiatives that directly support account growth and commercial outcomes.
• Conduct market research and competitive benchmarking to inform account positioning and commercial offers.
• Translate strategic objectives into practical account plans and executable project milestones.

Executive Liaison & Communication
• Prepare concise, executive ready briefings, reports, and presentations focused on account health, contract status, and recommended actions.
• Drive stakeholder alignment through steering committee materials, status updates, and clear escalation paths.
• Respond to ad hoc executive requests with timely analysis and decision support materials.

Cross-Functional Collaboration & Execution
• Coordinate with Finance, Procurement, Legal, Operations, IT, HR, Port Operations, Commercial, and Corporate Planning to support project execution.
• Lead interdepartmental working sessions to resolve barriers, address risks, and refine project scope.
• Consolidate project updates covering progress, open issues, milestones, dependencies, and key decisions.
• Track action items, manage project documentation, and ensure timely delivery of required inputs and approvals.
• Serve as the central point of contact for strategic initiatives, maintaining alignment across leadership, customers, and internal teams.

Ad-Hoc Analysis & Executive Reporting
• Respond to urgent requests and perform quick-view analyses to support executive decisions.
• Establish and produce real-time strategic insights and recommendations to the executive team, translating complex data into high-level guidance on emerging risks and opportunities.
• Consolidate the findings into clear, executive-ready presentations-highlighting financial impacts, risk mitigation strategies, and recommended next steps.

Other duties as assigned

Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, 14 Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

All benefits pursuant to Company policy

Skills

• Background in management or consulting with the ability to structure and solve complex problems
• Adept at identifying risks, conducting impact assessments, and implementing mitigation plans
• Critical thinking and data-driven decision-making skills
• Experience in contract management and drafting/reviewing/negotiating commercial contracts
• Proficient in constructing and evaluating business and financial models
• Project management experience and expertise in PMO frameworks
• Exceptional written and verbal communication skills
• Proficient in PowerPoint, Excel, and other PM tools

Education & Experience

• Bachelors Required
• 7-10 years of direct experience in Strategy and Account Management
• 1 - 3 years supervisory experience

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Must operate desktop, computers, laptop, printer, scanners, shredders, etc.
• Constant use of hand/grasping product, writing, and typing
• Sit for 5+ hours per day
• Stand, walk, bend, stoop, reach over shoulder, kneel, push, pull 1-3 hours per day

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position is located in the Irvine, CA office

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.