DescriptionJOB TITLE: Strategy and Operations Manager
LOCATION: Remote (Candidates based in Los Angeles, CA preferred but if located elsewhere, we would require travel to the LA office one week a month.
REPORTS TO: Director, Strategy and Operations
The Role:
As a Strategy & Operations Manager at Sunbit, you will serve as the connective tissue between our executive vision and departmental execution. You won't just be building decks; you will be owning the lifecycle of critical initiatives-from diagnosing complex business problems to implementing digital product flows that impact growth, revenue, operations, and customer experience. This role is designed for a high-performer who thrives in the intersection of data, product, and cross-functional leadership.
- Strategic Planning: Lead high-priority initiatives that define the future of Sunbit's product offerings and market positioning.
- Cross-Functional Leadership: Partner closely with Product, Engineering, Marketing, Operations, Legal, and Finance to ensure seamless execution of the company roadmap.
- Product & Digital Optimization: Collaborate with the Product team to understand customer and merchant experience, identify areas for improvement, and refine digital flows and platform experiences, ensuring our technical solutions align with business KPIs.
- Operational Excellence: Build and scale the "operating system" of your department-identifying bottlenecks in current processes and implementing scalable solutions.
- Data-Driven Insights: Utilize advanced financial modeling and data analytics to track performance, forecast trends, and provide actionable recommendations to leadership.
- Project Management: Drive cross-functional projects from planning to implementation, ensuring they stay on schedule, within scope, and deliver measurable impact.
Requirements What You'll Bring:- Bachelor's degree in business administration, Operations Management, Economics or a related field; an MBA is a plus.
- 8-10+ years of Strategy and Operations or related experience with 2+ years at the Manager or Senior Manager level.
- A background in Top-Tier Management Consulting (MBB, Big Four) and/or an in-house S&O role within a high-growth Tech, Financial Services, Fintech environment (lending, payments, consumer finance, etc.)
- Experience working alongside Product teams and solid understanding of digital platforms, customer journeys, workflows, and operational systems.
- Expert-level proficiency in financial modeling and data analytics; you are comfortable navigating large datasets to find the "so what."
- Proven experience owning and implementing initiatives to execute on strategies.
The Perks:- Mission driven, empowered, and collaborative culture
- Competitive pay and stock options
- Unlimited PTO [Include in exempt roles only]
- Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
- Newly added HSA and Pet Insurance
- 401(k) with company match
- Cell Phone Stipend
- Team-based strategic planning and ownership of deliverables
Recruitment Fraud Disclaimer
We've been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at [email protected] to confirm.
We ask that you contact [email protected] only about potential instances of fraud. [email protected] does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to [email protected] directly, and your email about your application will be deleted from our systems.
