Strategic Solutions Engineer

We are seeking a Strategic Solutions Engineer to serve as the primary technical resource and opportunity leader for select strategic accounts, OEM partnerships, and complex industrial opportunities. This individual will work closely with customers, sales, engineering, and product development teams to understand customer needs, architect practical solutions, and guide opportunities through technical evaluation and decision-making.

The ideal candidate combines strong application engineering expertise with customer-facing communication skills and enjoys solving complex challenges in demanding industrial environments. This role serves as the technical commercial leader on high-value opportunities, helping ensure customer requirements are understood, solutions are engineered correctly, and strategic opportunities are effectively advanced toward closure.

Who will I report to? VP of Growth

What roles am I accountable for?

Strategic Opportunity Leadership

• • Lead assigned strategic accounts, OEM opportunities, and complex industrial projects through discovery, technical validation, solution development, proposal support, objection handling, and close.
  • Lead customer discovery efforts to understand operational challenges, technical requirements, business objectives, and decision criteria.
  • Develop and execute technical opportunity strategies that align customer requirements, solution design, internal resources, and next-step commitments.
  • Lead customer meetings, site visits, technical presentations, application reviews, and solution discussions that advance opportunities toward closure.
  • Build trusted relationships with engineering, operations, facilities, maintenance, procurement, and leadership stakeholders.
  • Present and defend G&G solutions during customer evaluations and technical reviews.
  • Position G&G against competitive alternatives based on performance, reliability, application fit, total cost of ownership, and operational risk.
  • Respond to technical objections, specification questions, application concerns, and solution feasibility discussions.
  • Maintain visibility into assigned opportunities, technical action items, and next-step commitments within CRM.
  • Support strategic account growth by helping convert individual projects into long-term customer relationships and standardization opportunities.

Application Engineering & Solution Development

• • Translate customer requirements into practical, manufacturable lighting solutions.
  • Develop application recommendations, product selections, layouts, drawings, and supporting technical documentation.
  • Review environmental conditions, installation constraints, and performance expectations to ensure solutions are properly applied.
  • Collaborate with engineering and product development teams to communicate customer requirements, design inputs, and application context.
  • Support custom, configured, or modified solutions where standard products do not fully meet customer needs.
  • Assist with feasibility reviews, validation efforts, prototype evaluations, and technical assessments.
  • Ensure solutions balance customer requirements, manufacturability, reliability, performance, and long-term value.
  • Support the development of repeatable application standards and solution packages that improve efficiency and consistency.

Technical Leadership & Market Insight

• • Serve as a trusted technical advisor to customers, sales, engineering, and product development teams.
  • Support specification development, technical positioning, and solution adoption on strategic projects.
  • Identify recurring customer requirements, application challenges, and specification barriers that may influence future product development.
  • Partner with engineering and product development to translate market needs into product improvements and solution enhancements.
  • Help develop tools, documentation, application standards, and technical resources that improve organizational effectiveness.

What does success look like?

Success in this role means G&G consistently wins larger and more complex opportunities because customer requirements are clearly understood, solutions are engineered correctly, and technical-commercial decisions are effectively guided throughout the sales process. The Strategic Solutions Engineer serves as a trusted advisor to strategic customers while leading assigned opportunities through discovery, validation, solution development, and customer decision-making. Success is measured not only by technical accuracy, but by the ability to help advance opportunities, improve win rates, and strengthen G&G's position within key strategic accounts.

Key Measurables:

• Strategic opportunity win rate
• Strategic opportunity pipeline influence
• Technical response & solution development cycle time
• Strategic account engagement
• Product & market intelligence contribution

How do we show up every day?

• Positive Attitude -
  See challenges as growth opportunities. Keep an optimistic mindset. Create an uplifting environment.
• Above and Beyond -
  Genuine care for our customers and team - exceeding expectations.
• Always Learning - Problem-solvers who continuously learn. Insatiable thirst for personal & professional growth.
• Gets It Done (GSD) -
  Fast-paced, follow through on commitments.
• Detailed Oriented -
  Intentional and dedicated to excellence in all that we do.

What will I need to succeed?

• Must align with G&G's Core Values.
• 7+ years of experience in applications engineering, solutions engineering, technical sales, industrial lighting, electrical products, controls, OEM solutions, industrial equipment, or related technical markets.
• Proven ability to work directly with customers, sales, engineering, product development, operations, and leadership to solve complex application challenges and advance opportunities toward closure.
• Strong technical fluency, ideally including lighting applications, electrical systems, controls, industrial facilities, harsh-environment products, mechanical systems, or engineered solutions.
• Experience translating customer requirements into product recommendations, layouts, drawings, technical documentation, and practical solutions.
• Demonstrated ability to lead customer conversations, build trust with technical stakeholders, and navigate complex technical decision-making processes.
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related technical field preferred; equivalent experience will be considered.
• Strong ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Comfortable leading customer meetings, technical reviews, application evaluations, and site visits.
• Limited travel expected, generally supporting strategic customer engagements, site visits, OEM relationships, and application discovery activities.
• Exceptional written and verbal communication skills, CRM discipline, and the ability to work cross-functionally across sales, engineering, operations, and leadership.
• This is primarily an in-house role based in Malta, NY, working closely with engineering and product development teams. Travel may be required up to 30%.

Salary-up to 200K Annually plus Variable Compensation tied to business growth, operational performance, and achievement of company objectives.

Note: The salary range for this position is based on experience, qualifications, and overall alignment with the requirements of the role. Candidates who most closely match the position's responsibilities, leadership expectations, and desired skill set will be considered at the upper end of the compensation range