Job Description

Role Summary: Strategic Sales Executive (Tech-Enabled BPO)

Sells the organization's integrated Business Process Outsourcing (BPO) solutions within the Legal and/or Financial Services verticals. This role focuses on delivering a comprehensive "hybrid" solution that combines specialized labor with AI and emerging technology to drive operational and creative efficiency. You will develop revenue through the identification of high-value leads, executive-level outreach, and the establishment of long-term, rapport-based partnerships. You are accountable for meeting sales targets by positioning our tech-augmented labor stacks as essential infrastructure for productivity and growth in high-compliance markets.

Key Responsibilities

• Strategic Opportunity Identification: Proactively research and identify new project opportunities, focusing on decision-makers within the Legal and Financial sectors who require optimized workflow solutions.
• Consultative Discovery: Lead client discovery meetings to identify revenue opportunities and recommend how integrated labor and technology can solve specific operational pain points.
• Hybrid Solution Design: Develop thorough business plans for each account that leverage the organization's full range of staffing and AI-driven solutions to meet strategic goals.
• Effective Proposal Management: Prepare clear, technical, and persuasive written proposals and quotations that articulate the ROI of a tech-enabled BPO model.
• Modernization Advocacy: Recommend additional services by highlighting the advantages of technology-enhanced workflows, ensuring clients remain competitive through increased productivity.
• Internal Collaboration: Partner with internal delivery and technology resources to ensure targeted deliverables are executed seamlessly and meet client expectations.
• Client Relationship Management: Establish ongoing rapport with potential and existing customers to ensure extraordinary service and a high sales-to-client retention ratio.
• Sales Operations: Maintain accurate forecasting and system records within Salesforce.com to track the growth of the vertical pipeline.
• Professional Development: Continuously evolve sales skills and knowledge of the organization's evolving AI and product suites to remain a subject matter expert in the BPO space
• Performs other related duties and participates in special projects as assigned.

Qualifications

• Bachelors Degree preferred
• 5+ years' experience navigating large-scale BPO deals in the Legal or Financial Services vertical; Experience in these specific verticals is required
• Travel requirement up to 30% (RRD/WL & customer sites)
• An exceptional level of business acumen, motivation, competitiveness, customer-driven focus, time management, and multitasking.
• Able to compile, analyze, and interpret results of data gathering.
• Must be good at identifying general trends and patterns that may need to be addressed by management.
• Clear knowledge of the selling cycle with the ability to make cold calls on a daily basis
• Strong interpersonal skills; requires good communication skills, both verbal and written.
• Able to communicate effectively with diverse groups of people when completing work assignments.
• Desire to be a continuous learner of RRD's products & services
• Able to demonstrate good problem-solving skills and appropriately apply proven solutions.
• Consistently deliver prescribed outcomes in a timely and accurate manner with appropriate guidance.
• Able to apply general functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools to complete work assignments.
• Salesforce.com knowledge and usage preferred
• Valid Driver's License

Additional Information

RRD's current salary range for this role is $150,000 / year + commission.The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: M-F, 8am to 5pm (will require flexibility)

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