JOB SUMMARY: The Strategic Regional Accounts Manager supports TRAC's commercial efforts with day-to-day account management, new business development, and expansion of our suite of services specifically focused on the Motor Carrier community. This role will have a combination of regional account management while supporting a book of national / strategic accounts.
ESSENTIAL JOB FUNCTIONS: - Account Management
- Maintain consistent contact with assigned accounts.
- Develop rapport and an understanding of unique customer requirements.
- Document interactions, requests, resolutions, etc. to create a clear and concise customer history.
- Cross train with other members of the team and function as backup when required.
- New business development within an assigned geographic territory. Growth expectations will be from current customers, lost customers, and new TRAC customers.
- Inform key accounts of chassis use imbalances, potential associated fees and maintain documentation to correct imbalances. The successful candidate will utilize and refine existing procedural documents.
- Research recurring customer disputes and perform root cause analysis to prevent recurrence.
- Compile and issue daily, weekly, and monthly reporting as required.
- Continued growth of TRAC's presence with regional Motor Carrier and Marine Associations (i.e. local Traffic Clubs, Port Associations, etc.)
- Update Salesforce Customer Relationship Management (CRM) system as required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential dutiesREQUIRED QUALIFICATIONS: - Bachelor's degree from an accredited college or university in Business, Marketing, or related field
- 5 - 7 years' experience in a regional or national account role within supply chain industry. Preference will be to those with experience selling transportation and or intermodal solutions.
- Analytical thinker with a passion for problem resolution, process improvement and excellent customer service.
- Outstanding interpersonal skills are required.
- Persistence, focus, and attention to details.
- Results-oriented professional with exceptional communication skills, including effective writing and verbal skills.
- Motivated self-starter, able to work with limited supervision.
- Superior problem solving and decision-making skills.
- Advanced computer skills (Word, Excel, and PowerPoint) and experience with Salesforce
- Flexibility to quickly adapt to change.
- Ability to prioritize, meet deadlines and excel in a fast paced and dynamic work environment.
- Must work well in a team-oriented, dynamic environment and be able to recommend and implement process improvements, while also able to work independently, prioritize workload and manage multiple tasks simultaneously.
WORK ENVIRONMENT: Remote/Home Office
DIRECT REPORTS: No Direct Reports
PHYSICAL REQUIREMENTS: Please see below:- Regularly required to sit and stand
- Occasionally will lift items up to 10 lbs.
- Ability to travel via air, rail, and automobile - 25%
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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